General Manager - Caerphilly

General Manager - Caerphilly Are you a driven, passionate leader with a natural ability to create a fun environment for both our customers and team whilst achieving company objectives? Tenpin Ltd (part of Ten Entertainment Group Plc - www.tegplc.co.uk) is one of the UK's largest bowling operators, with 40 entertainment centres spread across the UK. Beyond bowling, we offer Houdini's Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.

Responsibilities Creating a culture of excellent customer service Driving the business growth through local promotions and central product delivery Developing an annual business plan with the Regional Manager focusing on growth and financial target Creating a professional environment with training, appraisals, fair management and support team operations and strategy execution Qualifications A minimum of 2 years' experience as a hands‑on General Manager, ideally within leisure or hospitality, while leading and developing large teams Experience in optimising revenue and overall business performance Full of determination, enthusiasm, and patience Fully flexible and highly adaptable to change Benefits Industry‑leading bonus scheme 33 days holiday (including Bank Holidays) Enhanced Maternity, Paternity, Adoption leave Tenpin Treats – Retailer discounts and Best Doctors Free Bowling for family & friends Free Food (when working 6+ hours) Medicash Employee Assistance Programme Free counselling Life assurance (4x annual salary) Birthday off Long Service Awards Career Development We value great people and offer opportunities for advancement, with many of our managers having started as Team Members. #J-18808-Ljbffr