Front Desk Associate

Overview As a Front Desk Associate, you're one of the first team members guests will meet-and one of the most impactful on their experience. You'll help set the tone for memorable stays at Big Sky Resort by providing professional, friendly, and responsive service from check-in through departure. This is a dynamic role that requires strong communication skills, problem-solving, and collaboration with departments across the resort to ensure each guest feels truly taken care of.

The front desks accepting applications are the Summit Hotel, Village Center, Whitewater Inn and Huntley/Shoshone at Big Sky. For more information about our lodging locations check out the link here. Responsibilities Picture yourself as a Front Desk Associate at Big Sky Resort and having the opportunity to: Greet guests with warmth, professionalism, and a can-do attitude Assist with check-in and check-out procedures, providing clear directions and accurate billing information Maintain discretion and care when handling guest information and financial transactions Communicate professionally over the phone, via email, and in person Stay calm and attentive under pressure, always aiming to exceed guest expectations Solve guest issues efficiently and creatively, taking ownership of their experience Contribute to a team culture rooted in positivity, productivity, and exceptional service Collaborate with various departments to fulfill guest requests and coordinate solutions Uphold all Big Sky Resort and Boyne USA policies and procedures Qualifications High School Diploma or equivalent Positive attitude and genuine interest in learning Previous hospitality or customer service experience is preferred Comfortable using computers and proficient in Microsoft Office Suite Ability to lift, push or pull at least 35 pounds Must be able to work on your feet for at least 8 hours Must be able to climb stairs multiple times per shift All full time seasonal employment at Big Sky Resort includes: FREE All Access Bike Haul Pass and discounted Golf Pass Discounted Golf and Mountain Biking for friends and family 25% - 50% off Food and Beverage and Retail discounts at all Boyne outlets Eligibility for affordable Team Member Housing Lodging discounts for friends and family FREE Basecamp activities including zip line course Wellness Day and Eligibility for PTO Monthly employee events