French-Speaking AI Customer Service Specialist
Boeva Tech
Job Description
Lisbon, Portugal | On-Site | Full-Time | Start Date: 10 September 2026
Ready to use your French language skills in an international tech environment?
Join a fast-paced global project in Lisbon where your language expertise, analytical thinking and customer focus will help shape a high-quality digital experience.
If you are detail-oriented, resilient and confident making decisions based on clear guidelines, this could be your next career move.
What You'll Get
€1100 gross/month × 14 payments
€7.63 food allowance per working day
€100 attendance bonus × 11 months
International, multicultural working environment
Opportunity to work on a major global digital/e-commerce project
Training and ongoing support to help you succeed in the role
Central Lisbon-based, on-site working environment
Working Schedule
24/7 operation
Monday to Sunday
Rotational shifts
2 rotational days off per week
Flexibility to work different shifts is required
Your Role
As an French -speaking Customer Service Specialist, you will work on a digital platform project combining customer-focused support, content quality and policy-based decision making.
You will review and assess content and user interactions according to established guidelines, ensuring that platform standards are consistently maintained.
Your responsibilities will include:
Reviewing and evaluating content according to detailed policies and quality standards
Making objective and consistent decisions based on established guidelines
Applying your knowledge of the Hungarian market, language and cultural context
Identifying potential policy, quality or safety issues and escalating them when required
Maintaining a high level of accuracy while working with potentially large volumes of content
Supporting quality and safety standards across an international e-commerce environment
Handling peak workloads effectively, particularly during promotional and seasonal periods
Maintaining confidentiality and following all project, security and operational procedures
Contributing to a high-quality customer and user experience through careful, thoughtful decision-making
What Makes You a Great Fit?
We are looking for someone who combines excellent French language skills with strong judgement and attention to detail.
You should have:
Native or highly proficient French
Good command of English for working in an international environment
Strong written and verbal communication skills
Excellent analytical and critical-thinking abilities
Strong attention to detail and accuracy
The ability to make rational, consistent decisions based on guidelines
Good understanding of Italian language, culture and local market nuances
Strong understanding or interest in e-commerce and online platforms
A customer-focused and empathetic mindset
The ability to remain objective when applying policies
Resilience and the ability to work efficiently under pressure
Strong organisational and time-management skills
Flexibility to work rotational shifts, including weekends and nights
Experience That Can Help
Previous experience in customer service, content moderation, trust & safety, e-commerce, online platforms, quality assurance, BPO/contact centres or similar environments is highly relevant.
However, what matters most is your judgement, language expertise, attention to detail and ability to learn and consistently apply complex guidelines.
Why This Opportunity?
This is more than a standard customer service position. You will join an international operation where your Hungarian language and cultural expertise directly contribute to the quality, safety and user experience of a major digital platform.
You'll gain valuable experience in e-commerce, content quality, digital platforms and international operations while working alongside a multicultural team in Lisbon.
Important Details
Location: Lisbon, Portugal
Work model: On-site
Contract: 6 months
Start date: 10 September 2026
Language: French + English
Schedule: 24/7 rotational shifts
Days off: 2 rotational days
Relocation: room in a shared apartment for 12 months.