French Customer Service Advisor – Business Travel Platform

Role Overview

Are you fluent in French and English with solid experience in customer care? We are seeking French-Speaking Business Travel Advisors to join a premium corporate travel management project in Porto, Portugal.

In this role, you will provide top-tier support to business travelers and corporate clients, assisting them with itineraries, bookings, and travel modifications. This on-site position is perfect for professionals looking to utilize their travel sector background within a globally recognized corporate services framework.

Key Responsibilities

• Serve as the main point of contact for French-speaking corporate clients managing business travel plans.
• Handle, process, and resolve complex booking inquiries, itinerary changes, and cancellations.
• Deliver excellent written and verbal support, maintaining high standards of customer satisfaction.
• Adapt swiftly to a dynamic corporate environment to solve real-time travel disruptions.

Requirements & Profile Needed

• Languages: Native or proficient level of French paired with an advanced business level of English (C1 minimum).
• Experience: Mandatory 2 years of experience in a customer service role, preferably within the travel or tourism industry.
• Education: High School diploma (12th grade or equivalent) is mandatory.
• Skills: Excellent communication, a highly adaptable mindset, and strong problem-solving abilities.
• Location: Ready to work on-site at our modern facilities in Porto.

Work Schedule & Environment

• Location: Fully office-based (On-Site) in Porto, Portugal.
• Schedule: Fixed routine from Monday to Friday, operating between 08:00 AM and 05:00 PM.
• Days Off: Enjoy your weekends fully free (Saturday and Sunday).

Relocation Support

For eligible candidates moving to Porto to join our team, we offer a dedicated international framework:

• Accommodation: Access to company-shared accommodation for up to 12 months (specific terms are fully detailed during the recruitment interview).
• Note: Initial travel and flight tickets are not covered.

Compensation & Financial Benefits

We offer a fully secure package built according to local Portuguese labor standards:

• Fixed Base Salary Structure: Paid monthly and distributed over 14 months per year.
• Food Allowance: A dedicated daily meal subsidy allowance paid for every actual working day.
• Fully structured product and systems training provided by the company from day one to guarantee your success.