FOH Manager

Lucky Duck, the new Riverside Tavern in Philly, is looking to fill the FOH manager position! Lucky Duck is a Riverside Tavern reimagined - focusing on great cocktails & Guinness pours and modern Americana fare with warm and comforting aesthetics and upbeat tunes. Lucky Duck will be the first bar on the waterfront open year-round.

We're looking for an experienced manager whose passionate about hospitality, and capable of creating and establishing and sustaining a tight, detailed FOH Operation from scratch to join our existing management team. This Manager is ideally a Swiss army knife, both in charge of the bar program and overall operations of the business. This person would report directly to ownership.

Responsibilities include: Direct Liaison to General Manager & Business Owners across all channels of the business Overseeing responsibilities of business operations as Manager on Duty / Floor Manager Help set the Lucky Duck culture and discipline from inception Manage technology updates i.e. Reservation system, website and online ordering Act as Manager on Duty / Operations champion during service, including running pre-shift meetings, Liaise with head chef and F&B manager for day-to-day updates Assist with general Maintenance and communicate needs to General Manager / Ownership POS & Reservation System owner & champion Daily Operations/program execution leader. Proactively establishing and communicating special event operating procedures Handling customer complaints/conflicts/emergencies Qualifications include: 4+ years of restaurant experience in a high volume, excellence driven environment Minimum 1 year in a management position within the bar & restaurant industry A sincere passion for the hospitality industry and all things food and drink Extensive experience hiring and training across all service areas Exceptional service skills Outstanding written and verbal communication acumen The ability to successfully lead the FOH team Conflict resolution Special event execution Food Safety Knowledge High organizational skills Must be comfortable with POS systems, Reservation Management, and Microsoft Office RAMP and ServSafe certification a plus More detail about Lucky Duck PHL, please visit https://culinaryagents.com/entities/1019692-Lucky-Duck-PHL