Floor Manager

Established by chef and founder Alex Stupak in 2011, Empellón has grown into a multi-restaurant company with locations in Manhattan’s east village, west village, and midtown east neighborhoods with more in development. Empellón simultaneously embraces the greatness of Mexican cuisine as it is, while constantly striving to realize what it could be. Empellón translates to jostle.

For us, it means to push in a new direction and to push ourselves to strive for the best. The Floor Manager is responsible for providing consistent, hands-on support on the dining room floor during service and oversees daily front-of-house operations, ensuring an exceptional guest experience while maintaining service standards, team accountability, and smooth service flow. The Floor Manager works in close collaboration with front of house leadership and reports directly to the General Manager.

Key Responsibilities: Lead service with a strong hospitality mindset, ensuring all guests feel welcomed, valued, and well cared for. Maintain an active presence on the floor during service, supporting servers, hosts, bartenders and support staff. Assist with pacing, table turns, seating flow and section management to ensure balanced service.

Actively engage with guests on the floor, address concerns in real time, and resolve issues with professionalism and discretion. Monitor service standards to reinforce best practices in real time. Ensure policies, procedures, and updates are consistently communicated and followed.

Communicate guest feedback, operational challenges, and service observations to General Manager. Assist with opening and closing duties as assigned. To learn more about us and our Chef, we'd encourage you to visit www.empellon.com.

Requirements for Front of House Managers: Must have 1-2 year of high volume restaurant management experience Strong passion for all things food and beverage Detail oriented and expert communication skills Staff management and supervision Staff scheduling and training background Guest relations Previous server experience Comply with safety and DOH regulations We encourage our employees to grow and learn and offer many opportunities for personal and career development. Benefits: Competitive rates & opportunity for growth Paid Time Off Benefits package, including vision/dental/medical, offered after 90 days to full-time employee Commuter Discounts Flexible Spending Account Gym Membership Discounts Dining Discounts to sister locations We are an equal opportunity employer, dedicated to policy of non-discrimination in employment on any basis including age, sex, color, race, creed, national origin, religion, marital status, sexual orientation, disability or any other basis prohibited by federal or state law. More detail about Empellón (Midtown) part of Empellón, please visit https://culinaryagents.com/entities/121939--Empell%25C3%25B3n-%2528Midtown%2529