Fitness Manager

ABOUT WTF GYMS

WTF Gyms is building a technology-enabled, customer-first fitness network across Delhi NCR. Our model combines premium facilities, certified trainers, personalized plans, fitness assessments, digital progress tracking and disciplined member service. We are hiring an Area Fitness Manager to own fitness-delivery quality and personal-training performance across a cluster of clubs within our six-zone network.

ROLE MISSION

Create consistent, safe and commercially strong fitness delivery across every assigned club. The Area Fitness Manager develops fitness leaders and trainers, protects coaching quality, improves member outcomes and builds a healthy personal-training business without compromising ethics or safety.

KEY OWNERSHIP AREAS

1. MULTI-CLUB FITNESS STANDARDS

• Own fitness-delivery standards across assigned clubs and ensure every member receives professional, goal-aligned support.

• Define and audit floor coverage, trainer conduct, member engagement, assessment quality and programme documentation.

• Conduct scheduled and surprise club audits; publish findings, owners and closure timelines.

• Standardise opening-floor routines, peak-hour deployment, member hand-offs and progress-review cadence.

• Escalate unsafe practice, misconduct, unauthorised training or certification gaps immediately.

2. TRAINER CAPABILITY AND PERFORMANCE

• Lead Fitness Managers, Head Trainers, Personal Trainers and general trainers across the zone.

• Assess technical knowledge, coaching behaviour, communication, discipline and commercial effectiveness.

• Build onboarding, certification verification, induction, shadowing, practical assessment and continuing-learning routines.

• Run workshops, observed sessions, case reviews and corrective coaching based on audit evidence.

• Maintain succession plans and support hiring decisions for fitness leadership and trainer roles.

3. PERSONAL-TRAINING BUSINESS

• Own area PT revenue, trial generation, conversion, package utilisation, renewal and trainer productivity.

• Translate area goals into club and trainer targets with transparent tracking.

• Improve the member journey from assessment and goal discovery through programme recommendation and progress review.

• Coach teams to sell ethically through expertise, trust and evidence—not pressure or false promises.

• Monitor inactive packages, session delivery, trainer allocation, cancellations, refunds and leakage.

4. MEMBER OUTCOMES AND RETENTION

• Ensure fitness assessments, programme plans, reassessments and progress reviews are completed to standard.

• Partner with Club Managers to identify low-engagement and at-risk members and activate recovery plans.

• Review member feedback and fitness complaints, investigate root causes and complete service recovery.

• Promote inclusive coaching for different ages, abilities and goals while respecting medical limitations.

• Build community through group sessions, challenges, workshops and trainer-led engagement.

5. SAFETY, ETHICS AND COMPLIANCE

• Verify active trainer credentials and maintain accurate records.

• Enforce emergency-response readiness, incident reporting, equipment-use protocols and professional boundaries.

• Ensure trainers do not provide medical advice beyond their scope and follow referral/escalation protocols.

• Maintain zero tolerance for harassment, body shaming, supplement mis-selling or off-book personal training.

• Partner with operations on equipment risk, hygiene and floor safety.

6. DATA AND BUSINESS REVIEW

• Run weekly zone reviews covering PT revenue, conversion, utilisation, renewals, productivity, engagement and audit closure.

• Diagnose variation between clubs and convert findings into coaching or operating actions.

• Maintain credible MIS and provide leadership with concise risks, decisions and commitments.

• Track leading indicators, not only month-end revenue.

SUCCESS METRICS

• Area PT revenue, trial-to-package conversion and renewal

• Sessions delivered, package utilisation and trainer productivity

• Assessment, programme and progress-review completion

• Member engagement, retention and fitness-related complaint closure

• Trainer certification compliance and capability improvement

• Fitness audit score, safety compliance and action closure

• Fitness-team attendance, stability and succession readiness

MANDATORY EXPERIENCE

• 5+ years in commercial fitness operations, including at least 2 years leading fitness delivery across multiple gyms or a substantial club cluster.

• Recognised fitness qualification and strong practical understanding of assessments, programme design, coaching standards and member safety.

• Direct ownership of personal-training revenue, conversion, utilisation and trainer performance.

• Strong preference for current or recent experience with cult.fit, Anytime Fitness, Ultimate Gyms, Gold's Gym, Fitness First or another recognised Delhi-NCR gym chain.

• Experience auditing clubs, coaching managers and trainers, resolving complaints and enforcing conduct standards.

• Delhi-NCR mobility and willingness to work on-site during peak fitness hours and weekends when required.

WHAT STRONG CANDIDATES WILL DEMONSTRATE

• Exact number of clubs, trainers and PT revenue managed.

• A measurable improvement in PT conversion, utilisation, renewal or member engagement.

• A trainer-development system with observable standards and consequences.

• Sound decisions in safety, ethics, certification and member escalation cases.

• The ability to balance member outcomes with commercial accountability.

LOCATION AND WORK STYLE

Full-time, on-site and field-based across Delhi NCR, with frequent travel between assigned clubs.

WTF Gyms is an equal-opportunity employer. Selection is based on relevant capability, evidence and role fit.