Fitness Manager

Location: Indiranagar, Bengaluru About Game Theory Game Theory is building the future of fitness by combining coaching, technology, community, and performance to create measurable member outcomes and exceptional experiences. We're looking for a passionate and experienced Fitness Manager to lead the overall fitness operations of our flagship gym in Indiranagar. This role is responsible for delivering an exceptional member experience, driving fitness revenue, leading a high-performing coaching team, and ensuring operational excellence across the center.

If you're passionate about fitness, leadership, and creating outstanding member experiences, we'd love to hear from you. Role Overview The Fitness Manager will be responsible for the overall day-to-day management and performance of the Indiranagar fitness center. This role will own: Fitness Operations Member Experience Personal Training Revenue Group Fitness Operations Coach Performance & Development Member Retention Gym Standards The role will work closely with the Head of Fitness, Sales, Marketing, Operations, and Customer Experience teams to ensure the success of the center.

Key Responsibilities Fitness Operations Lead the day-to-day operations of the fitness center. Ensure the gym floor is well-managed and delivers a safe, welcoming, and engaging environment. Maintain high standards of cleanliness, equipment readiness, and overall facility upkeep.

Ensure adherence to all operational and coaching SOPs. Member Experience Deliver an exceptional member experience at every touchpoint. Build strong relationships with members and proactively engage with them on the gym floor.

Handle member concerns and escalations promptly and professionally. Drive member retention through consistent engagement and service excellence. Monitor customer feedback and implement improvements to enhance the overall experience.

Personal Training Business Own Personal Training revenue for the center. Improve PT conversions, renewals, and package completion. Monitor trainer productivity and client outcomes.

Support trainers in achieving their individual performance targets. Group Fitness & Programming Ensure all group fitness classes are delivered to Game Theory standards. Manage class schedules, coach allocation, and attendance.

Support the launch of new fitness programs and member experiences. Ensure consistency in coaching quality across all sessions. Team Leadership Recruit, onboard, train, and develop Personal Trainers and Group Fitness Coaches.

Conduct regular coaching sessions and performance reviews. Build a positive, accountable, and high-performing team culture. Manage trainer schedules, attendance, and overall team performance.

Sales & Business Performance Partner with the Sales team to improve membership conversions. Drive fitness-related revenue opportunities across the center. Monitor key business metrics and implement action plans to improve performance.

Support local marketing initiatives and community engagement activities. Technology & Reporting Ensure accurate use of company systems for scheduling, attendance, member management, and reporting. Track and report key performance metrics, including: Personal Training Revenue PT Conversion & Renewals Member Retention Class Attendance Customer Satisfaction Coach Productivity Preferred Experience & Skills 4+ years of experience in the fitness industry.

At least 2 years of experience managing a gym, fitness center, or coaching team. Strong background in strength training and fitness coaching. Experience managing Personal Trainers and/or Group Fitness Coaches.

Experience driving Personal Training revenue and member retention. Excellent leadership, communication, and interpersonal skills. Strong organisational and problem-solving abilities.

Comfortable using Google Workspace and fitness management systems. International fitness certification (ACE, ACSM, NASM, NSCA, ISSA, or equivalent) is preferred. CPR/AED certification is preferred.

Mandatory Requirements Before applying, please ensure you can answer \"Yes\" to all of the following: ✔ Do you have overall 4+ years of experience in the fitness industry? ✔ Do you have experience managing the day-to-day operations of a gym or fitness center ? ✔ Do you have experience leading a team of Personal Trainers and/or Group Fitness Coaches ? ✔ Do you have a strong background in strength training and fitness coaching ? ✔ Are you comfortable working from our Indiranagar fitness center ? Applications that do not meet these mandatory requirements may not be shortlisted.