FINANCIAL OPERATIONS ANALYST

Position Overview The Financial Operations Analyst supports the COO by analyzing operational performance across all customer-facing and internal service functions. The role provides actionable insights, identifies operational risks, improves service efficiency, supports strategic planning, and helps leadership make data-driven decisions regarding staffing, customer support quality, implementation effectiveness, and operational scalability. Responsibilities The analyst must translate operational data into executive decisions, identify emerging risks, improve resource utilization, support scalability, support customer satisfaction, and identify operational bottlenecks to strengthen workforce productivity.

Software Support Analytics: Analytics include ticket volumes, ticket aging, SLA compliance, escalation trends, response times, mean time to resolution, backlog trends, and support productivity metrics. Customer Support & Client Experience Analytics: Analytics include customer satisfaction trends, Net Promoter Score (NPS), complaint patterns, customer retention indicators, support experience scoring, and identification of at‑risk hospitals. Software Installation & Implementation Analytics: Analytics include implementation timelines, budget adherence, go‑live success rates, project delays, resource utilization, and post‑go‑live stabilization metrics.

The Financial Operations Analyst serves as the COO’s operational intelligence partner by providing: Capacity planning models Financial‑operational integration analysis Workforce forecasting Scenario modeling for growth and staffing Strategic resource allocation analysis Qualifications Bachelor’s degree in Business Analytics, Information Systems, Finance, Operations Management, or Data Sciences MBA, MHA, preferred — Preference given to candidates with MBA or MHA 7–10 years of operational analytics experience Healthcare IT or SaaS operations experience strongly preferred Experience supporting executive leadership and enterprise operations Advanced Excel, SQL, Power BI, Tableau, NetSuite Data visualization and forecasting Understanding of CRM, ERP, ticketing, and time‑keeping systems Knowledge of healthcare operations and HIPAA requirements Prior to moving forward to the team interview, all candidates are required to complete a 50–60‑minute competency assessment. The assessment gives us insights into how your strengths, preferences, and work style align with the OCHIN's nine core competencies. It’s not about passing or failing—it’s about understanding fit and setting you up for success.

Physical Requirements/Work Environment Constant interpersonal skills, teamwork, and customer service. Frequent creativity, mentoring, presentations, and teaching. Occasional decision making and independent judgment or action.

Reading, speaking, writing, and understanding English. While performing the duties of the job, the employee is regularly required to sit for long periods of time; stand and walk; use hands to finger, handle or feel; reach with hands and arms. This position requires a virtual home‑office environment, working remotely and will require that employees be on camera for all virtual meetings .

The role routinely uses standard office equipment such as computers and mobile devices. Travel is required to support OCHIN’s business requirements for go‑live installations or training which may require travel by air, vehicle, or train. Work Location and Travel Requirements OCHIN is a 100% remote organization with no physical corporate office location.

Employees work remotely from home and many of our positions also support our member organizations on‑site for new software installations. Nationwide travel is determined based on OCHIN business needs. Please inquire during the interview process about travel requirements for this position.

Work from Home Requirements Ability to work independently and efficiently from a home office environment High Speed Internet Service It is a requirement that employees work in a distraction‑free workplace Travel required up to 20% nationally for on‑site Go Live support based on business requirements for OCHIN (OR) Travel may be required nationally based on business requirements for OCHIN We offer a comprehensive range of benefits. See our website for details: https://ochin.org/career To keep our colleagues, members, and communities safe, OCHIN requires all employees—including remote employees, contractors, interns, and new hires—to be vaccinated with a COVID‑19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.

Equal Opportunity Statement OCHIN is proud to be an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills for the benefit of our staff, our mission, and the communities we serve. As an Equal Opportunity and affirmative action employer, OCHIN, Inc. does not discriminate on the basis of race, ethnicity, sex, gender identity, sexual orientation, religion, marital or civil union status, age, disability status, veteran status, or any other protected characteristics.

All aspects of employment are based on merit, performance, and business needs. Base Pay Overview OCHIN uses broadened pay ranges to support equitable and market‑aligned compensation practices. The final offer will be based on a variety of factors, including relevant skills, certifications, education, experience, training, responsibilities, internal equity, and market data. #J-18808-Ljbffr