Field Support Operations Manager

Field Support Operations Manager Location- United Kingdom (Field-Based with National Travel) About Foodhub Foodhub is a global technology business, predominantly serving the hospitality sector. We provide online food ordering solutions, electronic point of sale software & hardware, and digital solutions that help restaurants grow and operate more efficiently. Our USP is to bring down the cost of order processing for business customers through streamlining business operations, which is further supported by our national online food marketplace.

We process nearly 70 million orders per annum. About the Role We are seeking an experienced and highly organised Field Support Operations Manager to lead and support our UK field operations team. This is a fully field-based role and not a desk-based position.

The successful candidate will spend the majority of their time on the road, visiting sites, supporting operational teams face-to- face, building relationships, and ensuring consistently high operational standards across the UK. We are looking for someone who is hands-on, proactive, and genuinely enjoys working in A field environment. The role will suit an individual who thrives in fast-paced operational settings and is comfortable travelling extensively as part of their day-to-day responsibilities.

The ideal candidate will also be a strong cultural fit with clients — someone who can build trust quickly, communicate effectively across diverse teams, and bring a positive, collaborative attitude to the role. Key Responsibilities Field Operations Leadership Provide on-site operational support across UK locations Travel extensively to restaurants/sites to support teams and drive performance improvements Conduct regular field visits, operational audits, and performance reviews Build strong working relationships with partners, managers, and operational teams Support the implementation of operational processes and best practices across the field Increase penetration of Foodhub products & services across existing client portfolio Team & Performance Management Lead the organisation and distribution of work, ensuring high productivity levels balanced with adding value. Coach and support field teams to achieve operational KPIs and service standards.

Identify technical challenges, themes, and trends in the field and provide regular insight directly to the CEO. Lead by example through a hands-on and visible management approach. Customer & Stakeholder Management Act as a key operational escalation point when required Work closely with internal departments and external partners to ensure operational success Ensure a consistently high level of customer and partner satisfaction Skills & Experience Essential Proven experience in field operations, area management, and multi-site operational leadership Technical leaning/background specifically relating to electronic point of sale systems and/or online food ordering with associated hardware.

Experience within hospitality, food service, retail, or technology-led operations Strong cultural awareness and ability to work within diverse teams Comfortable working fully field-based and travelling extensively across the UK Strong people management and relationship-building skills Highly organised with excellent problem-solving abilities Ability to work independently and manage priorities effectively Full UK driving licence Preferred Ability to speak Urdu, Punjabi, and/or Hindi would be an advantage What We ’ re Looking For Technically competent Enjoys being out in the field and working directly with teams Is approachable, energetic, and operationally focused Can adapt quickly and build strong working relationships Takes ownership and leads from the front Will positively contribute to the culture and values of the wider team Benefits 33 days annual leave per year (including public holidays) Option to purchase up to 5 additional annual leave days UK-based role with extensive international exposure Pension scheme High-impact leadership role within a global EPOS-led hospitality technology business Guaranteed day off on your birthday