Field Service Technician

• We are seeking an experienced Field Service Technician to join a growing agricultural equipment dealership in Ponoka, Alberta.
• This position will primarily involve field service work, with some in-shop responsibilities as required.
• The successful candidate will independently diagnose, troubleshoot, repair, and maintain agricultural and heavy-duty equipment while providing excellent service to customers.

About The Role

• We are seeking an experienced Field Service Technician to join a growing agricultural equipment dealership in Ponoka, Alberta.
• This position will primarily involve field service work, with some in-shop responsibilities as required.
• The successful candidate will independently diagnose, troubleshoot, repair, and maintain agricultural and heavy-duty equipment while providing excellent service to customers.

Key Responsibilities

• Diagnose and troubleshoot agricultural equipment and identify required repairs.
• Perform testing and inspections to determine equipment issues.
• Complete repairs, maintenance, and servicing of agricultural equipment.
• Recommend repairs and communicate findings to the Service Manager or customer.
• Prepare accurate and timely service reports and work orders.
• Communicate with manufacturer/factory technical support when required.
• Share technical information and knowledge with the service team.
• Provide professional and responsive customer service.
• Travel to customer locations to perform field repairs and maintenance.
• Perform shop-based repairs and maintenance when required.
• Follow all safety procedures and company standards.

Qualifications & Skills

• Journeyman certification in Agricultural Equipment Technician or Heavy-Duty Equipment Technician.
• Minimum 3 years of technician experience preferred.
• Strong experience troubleshooting and repairing agricultural equipment.
• Familiarity with equipment such as tractors, balers, skid steers, and other farm machinery.
• Strong electrical and hydraulic diagnostic skills.
• Ability to work independently and solve technical problems effectively.
• Strong communication and customer service skills.
• Positive attitude and ability to work as part of a team.
• Valid driver's licence.
• Willingness to travel to customer locations as required.
• Must be able to reliably commute to or relocate to Ponoka, AB.

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