Field Service Technician

What You’ll Do

• Complete field machine inspections.
• Provide hands-on mechanical service and maintenance support to Metso customers in the field.
• Provide technical liaison between customers, Product Divisions and Sales personnel.
• Perform technical evaluations and analyse equipment and machine component failures.
• Read and interpret engineering drawings and mechanical schematics to ensure the correct processes are followed.
• Supervise and oversee Field Service projects on customer sites.
• Escalate technical questions and analysis to Technical Support and Engineering teams.
• Support quotation activities by providing scopes of work, initial planning and costing information.
• Promote Metso products and services to customers.
• Prepare post-site reports, timesheets and expense documentation following site visits.
• Promote the value of Technical Support and provide support to Technical Support teams.
• Undertake some interstate and international travel as required.
• Perform physical work associated with field service activities.

What you’ll bring

• Mechanical trade qualification from a college or technical school, or three to six years of relevant experience and/or training.
• Demonstrated understanding of and commitment to safety regulations and standards.
• Physically fit and able to successfully complete a medical, with no site restrictions that would prevent you from performing the required duties.
• Excellent communication and interpersonal skills.
• Ability to read and interpret mechanical schematics.
• Ability to travel at short notice.
• Ability to understand and follow operating and maintenance instructions and procedure manuals.
• Ability to read and understand a variety of written instructions.
• Ability to complete basic engineering calculations, including basic algebra and geometry.
• Ability to provide standard hand tools applicable to the task.
• Current driver’s licence.

Desirable

• Basic understanding of rigging and dogging.
• Ability to prepare routine reports and correspondence using Word and Excel.

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