Field Service Technician

Field Service Technician (Medical Devices) – Casual | ANZ Field-Based

Join a purpose-driven technical services team supporting hospitals and healthcare providers every day. We’re seeking a customer-focused Field Service Technician to deliver maintenance, repairs, troubleshooting and field corrective actions across a range of medical devices and equipment.

This is a casual, hands-on field role, working closely with a Service Centre and a collaborative internal support network (Technical Services, Quality, Regulatory, Customer Service and commercial teams).

The Opportunity

You’ll be the go-to person for ensuring equipment remains safe, compliant and operational, while delivering a high standard of service to clinical and non-clinical stakeholders. If you enjoy problem-solving, being on the road, and building strong customer relationships, this is a great fit.

Key Responsibilities

• Perform field corrective actions, repairs, preventative maintenance and technical service activities
• Plan and schedule service work to meet customer requirements and business priorities
• Manage service requests end-to-end, with clear updates and timely resolution
• Provide first-level technical support and troubleshooting (remote and onsite)
• Escalate complex issues through the right support channels for fast outcomesli>
• Maintain accurate service documentation and equipment histories (Good Documentation Practice / GDP)
• Support quality initiatives, field actions and continuous improvement activities
• Complete service reports, inventory transactions, expenses and customer documentation
• Work in line with company policies, industry regulations and quality management requirements

What you’ll bring

• Qualification in Electrical/Electronic/Mechanical/Biomedical Engineering/IT (TAFE Cert/Diploma/Degree) or similar
• Current Australian Driver’s Licence (essential)
• 1–3 years’ experience in hospitals/healthcare, customer premises, or technical service environments
• Experience servicing, maintaining or troubleshooting technical equipment (highly regarded)
• Strong troubleshooting ability and practical hands-on capability
• Confident communication and stakeholder management skills
• Great organisation and ability to manage competing priorities
• Comfortable working autonomously, while contributing to a wider team
• Basic understanding of databases/networking/information systems + MS Office proficiency

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