Field Service Engineer – Bulgaria (Bulgarian Speaking Required)

Rapiscan is a global leader in detection technology, delivering advanced cargo and vehicle inspection systems for ports, borders, military sites, and high-security facilities. Our solutions support the fight against terrorism, smuggling, illegal immigration, and trade fraud through innovative X-ray technologies and best-in-class imaging performance. Role Overview We are seeking a Bulgarian-speaking Field Service Engineer to ensure the optimal performance of Rapiscan systems across Bulgaria.

This role requires strong diagnostic and troubleshooting capabilities, the ability to work independently, and a proactive approach to customer service. This is a field-based position involving extensive travel (up to 100%, both domestic and international). Key Responsibilities • Perform installation, maintenance, and servicing of Rapiscan systems as directed • Ensure all service activities meet contractual response times and reporting standards • Communicate effectively with customers during preventative and corrective maintenance visits • Coordinate with internal teams to ensure timely delivery of parts and materials • Maintain field service tools, test equipment, and documentation • Provide accurate and timely reporting via Oracle and mobile systems • Support and collaborate with other Field Service Engineers when required • Adhere to company safety standards and operational procedures • Manage service documentation in line with company policies • Remain on-call and utilise company-provided tools (laptop, phone) as needed Requirements • Fluency in Bulgarian (essential), with good English communication skills • Minimum 5 years of experience supporting complex technical equipment in a service environment • Degree in Electronic Engineering, Electrical Engineering, or related technical discipline (or equivalent experience) • Strong knowledge of electronic, mechanical, and digital systems • Experience with networking, software/firmware, and database systems • Ability to manage both technical and administrative responsibilities effectively • Proficiency in Microsoft Office; experience with ERP systems (e.g., D365) preferred • Self-sufficient, with strong problem-solving and decision-making skills