Field Network Technician Ll

Job DescriptionJob Description

Client: Comtech/911

Job Title: Field Network Technician ll

Location: Zanesville, OH 43701

Duration: Fulltime role

Shift timings: M-F 8-5

Job Description

- IT field technician tasks: driving to client sites and providing general IT Support, running break-fix and IMAC calls, and supporting clients, the level of support will vary depending on the customer but do expect printer, laptop, server, network, and other technology devices.

- Provide full-service consultant services for network LAN, WAN, WLAN, off-site data storage, cabling infrastructure, failsafe recovery, remote access systems, firewalls, routers, switches, application management & development, communications integration, phone systems, security access devices, email, DNS, Web hosting, applications development, RAID storage, network printers, various server deployments, and all related hardware & software. Setup install and maintain wireless routers.

- Smart Hands tech needed for PC REFRESH, Desktops replacement and laptops replacement.

- Candidate must maintain good customer focus meeting deadlines and service level agreements (SLA’s)

- Technician will travel to each client’s location

- Maintains, analyzes, troubleshoots, and repairs Desktop, Laptop, Server, and Printer

- Works under general supervision

- There will be overtime Minimum Requirements:

- 3 years plus supporting Desktops, Laptops, and Printers.

- 3 years plus of customer service experience

- CAT5/CAT6 network cabling routing/termination/testing.

- Install Conduit/Wiremold as needed for best cable management.

- IT rack installation (patch panel, switch, firewall, router, NVR, power supplies).

- Reliable Transportation (This is a driving position – reimbursed accordingly)

- Able to work weekends, staggered or late shifts possibly including evenings and/or weekends

- Personable as they will be interacting with a wide range of users and environments

- Can work on a ladder of lift and are able to lift to 50lbs.

- After training is complete, candidate will be added to the on-call rotation 7x24 Basic Needs/Haves - Able to work from a bent, crouched, or kneeled position

- Smartphone with tethering/hot spot capabilities

- Laptop

- Basic Hand Tools

- Possess a valid driver’s license Preferred.