Field Collections Agent
The Midland
Job Description
Field Collections Agent
Company: Midland Credit Management, Inc.
Location: Lancaster, United Kingdom
Employment Type: Permanent
Application Deadline: 2026-07-26T07:13:31.643Z
Job ID: 24583105
Work Schedule: Full time
Salary: £28,000 - £35,000
Field Collections Agent
Start date: 13th April 2026
Location: Within a 90-minute travel radius of your home (applicants must reside within Liverpool)
Salary: From £28,665.02 + £4,200 per annum car allowance + uncapped monthly bonus; our current Field team earn monthly bonuses from £200-£400
Earnings Potential: Up to £35,265 per year (inclusive of car allowance)
Hours: Flexible, 40 hours per week (including peak shifts)
No Warrant Work Involved
Do you:
- Hold a full UK driving licence and have access to a vehicle?
- Prefer working independently, outdoors, and engaging with people face-to-face?
- Value flexibility and autonomy in your schedule?
If that sounds like you - Orbit Credit Services has an excellent opportunity waiting.
About the Role
As a Field Collections Agent, you'll be the friendly face of Orbit, meeting customers at their homes to help them find a way forward with their finances. You'll offer empathy, guidance, and practical solutions that make a real difference.
Your key responsibilities:
- Visit customers to resolve outstanding arrears and discuss payment options
- Handle accounts for both regulated and non-regulated clients. This will include reconnection visits
- Accept payments, set up repayment plans, and re-engage customers with client services
- Educate customers about the potential consequences of non-payment
- Use an Orbit-supplied iPad to update account outcomes in real time
Candidates who have previously been successful in this role have come from a background in Sales, Military or Police.
Working Hours
We offer a 40-hour work week with a supportive approach to work-life balance. Your visits will be scheduled across the following operating window:
- 40 hours per week required, operating hours are Monday-Friday visiting between 8am-8pm
- Saturday 9am-1pm
- 10 of your 40 hours must be worked during prime hours.
Prime hours are 4pm -8pm Monday to Friday and Saturday 9am-1pm.
Benefits
- 31 days holiday (including bank holidays + December shutdown)
- Fuel card for business use
- Referral Bonus Scheme
- Uncapped monthly bonuses (£200-£400 typical)
- Comprehensive 5-week induction programme
- Ongoing training and professional development
- Access to Medicash and Employee Assistance Programme
Requirements
- Clear criminal record
- No CCJs, IVAs, or bankruptcies in the last 6 years
- Full driving licence (max 6 points), own car, and will require business insurance
- Tech-savvy and comfortable working independently