Expert Services Manager (Las Vegas)

Summary: The Expert Services Manager leads all aspects of expert sourcing and networking for the company by ensuring timely, compliant, and high-quality expert support for Plaintiffs’ attorneys and their clients. Reporting directly to the Vice President, Operations, this role oversees expert witness matching to specific cases, as well as vetting, recruitment, and onboarding of new experts to the company network. The position also maintains the expert database and manages relationships, credentialing, and quality standards of experts in our network across specialties and jurisdictions nationwide.

In partnership with Legal, the Manager may draft contracts in specific matters. Working closely with Operations, Legal, and Account Management, the Expert Services Manager will ensure efficiency and deliver consistent, high-quality expert engagement aligned with organizational objectives. Expert Network Development & Relationship Management: Research, vet, and recruit new experts/expert umbrellas; Maintain ongoing relationships with existing experts and gather performance feedback.

Identify and develop additional products and services that typically accompany certain expert categories. Expert Database Ownership & Data Integrity: Add and update expert profiles with all required fields and documents to maintain completed and up-to-date profiles; Run periodic database audits to clean duplicates, correct gaps, and maintain usable, searchable data to meet expert matching needs. Capture relationship history, score cards, availability notes, and performance indicators.

Establish data standards (naming conventions, required fields) and enforce them with any delegated data‑entry support. Expert Identification, Matching & Case Support: shortlist and present best‑fit experts; new expert development, alternate selections, schedule constraints). Some case management will be expected to monitor work in process and stay connected with the firm and expert until work product is delivered, meeting all scope of work commitments and identified due dates.

Manage expert‑related operational issues (e.g., Quality Assurance, Credentialing & Compliance: Confirm expert qualifications are current and in good standing; Verify any required and/or claimed professional licensures are current Ensure that the expert has not been subject to discipline, had a professional certification or license revoked, or been sued for malpractice if a licensed medical provider. Keep profiles current and coordinate with Legal on any adverse findings. Coordinate with Legal on jurisdictional differences applicable to expert witnesses (e.g. rules on disclosure and discoverability, expert qualifications for civil and medical malpractice matters, confidentiality).

Incorporate insights gained through issue-solving to improve matching criteria and expert readiness. Commercial Stewardship: Contracting, Pricing, & Invoicing: execute matter-specific agreements as needed in coordination with Legal. rate confirmation, expert matching fee/billing details) prior to work start. Partner with Finance/Legal on exceptions and documentation quality.

Define and report operational metrics for expert matching function. Identify and report trends and risks in expert services functions, specialty gaps, repeated conflicts, and bottlenecks. Provide clear operational support notes to internal teams (case context, pricing, selection rationale, Deferred Payment Agreement needs).

Collaborate on strategic partnerships (high‑concentration specialties) and product development in coordination with leadership. Outstanding customer service and teamwork skills. # Quality of work. # Relationship-building and trust. This includes alternative ways to inform and entertain via written, oral, and visual media. # Computer and Electronics: Knowledge of computer hardware and software, including applications and programming. # Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services.

This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. # Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data. # English Language: Knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar. Service Orientation: Actively looking for ways to help people. # Crafting clear, audience-tailored messages that reflect system insights, problem-solving logic, and empathy—while managing time effectively and anticipating others’ needs and reactions. # Time and Priority Management: Being aware of others' reactions and understanding why they react as they do. Oversee the management and maintenance of the Expert Database. # Conduct regular database audits. # Grow expert network and talent pool. # Lead expert identification and matching efforts. # Facilitate expert-related communications. # Manage expert relationship development. # Monitor expert performance and quality compliance. # Coordinate and resolve expert-related operational issues. # Support contracting and pricing processes. # Support strategic partnership initiatives.

The physical environment requires employees to work inside an office setting. Normal office hours unless otherwise agreed in writing. Hybrid schedule available for Nevada employees: minimum of three days in the office, remaining days remote.

Travel: While the role is primarily local, occasional out-of-state travel may be required for professional development or strategic alignment. Paralegal certificate or equivalent legal training (preferred). # Former litigation experience strongly valued. # 5–7 years of experience in legal operations, litigation support, expert‑witness coordination, medical‑legal services, or professional services vendor management. #2-3 years of leadership or supervisory experience, managing individual or small teams. # Proficiency in Microsoft 365 and case/account management platforms. #