Expert IT Incident Manager with iA Financial

Advance your career as an Expert IT Incident Manager at iA Financial Group in Quebec. Lead major incident responses while emphasizing IT service excellence and collaborative problem management. This senior position requires extensive experience, with over five years focused on incident coordination and ten years in technology.

Your proficiency in both French and English will greatly enhance team communication and collaboration. Use your skills in root cause analysis to improve service stability and reliability across IT systems. Key Responsibilities: • Oversee the entire lifecycle of major IT incidents • Organize and activate incident response teams effectively • Maintain clear communication about incident occurrences • Facilitate problem management activities and essential follow-ups • Collaboratively enhance IT service stability through thorough analysis Requirements: • At least five years in major IT incident coordination • Ten years of experience in IT • Proficient in both French and English • Proven skills in root cause analysis and problem management • Familiarity with ITIL methodologies and ServiceNow Bring your expertise to improve IT service excellence at iA Financial Group. #J-18808-Ljbffr