Engineer / Senior Engineer

• Good communication, troubleshooting and analytical skills.
• A good team player and have teamwork spirit.
• Strong Oracle ERP Applications, Oracle databases knowledge and Microsoft Power BI.
• Complex problem solving.
• Experience in root cause analysis, problem management and resolution.
• Good planning and project management skills.
• Possess innate sense of urgency to meet commitments to customer.
• Open minded and able to provide improvement ideas.

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Engineer / Senior Engineer

Department: IT - HELPDESK

Job Request No

JOB-2025-062

Requirements

• Good communication, troubleshooting and analytical skills.
• A good team player and have teamwork spirit.
• Strong Oracle ERP Applications, Oracle databases knowledge and Microsoft Power BI.
• Complex problem solving.
• Experience in root cause analysis, problem management and resolution.
• Good planning and project management skills.
• Possess innate sense of urgency to meet commitments to customer.
• Good customer service attitude putting customer first.
• Open minded and able to provide improvement ideas.

Responsibilities

• To provide IT application technical supports including administration, configuration, tuning and troubleshooting to ensure business continuity.
• Manage day to day operations and system problem solving, support on application functionality and application setup especially for Oracle Cloud Fusion.
• Standby to provide 7 x 24 hours support onsite/remote support.
• To provide support and maintenance of Oracle ERP Cloud Fusion Financial modules (GL,AP,AR,FA,Costing,Treasury).
• To provide Oracle BI Publisher, Oracle FRS and OTBI (Oracle Transactional Business Intelligence) development and support.
• To provide support and maintenance of MyFab Portal/B2B/MyBus/ETL.
• To provide Dashboard (Microsoft Power BI) development and maintenance to end-users.
• Study on business needs or re-engineering and propose an effective solution.
• Gather and analyze user requirement to have better understanding in business needs.
• To support applications request, change control management and manage Project & Support Tracking.
• Coordinate discussion between business user and third-party consultant to discuss on issues and improvements and ensure solution is provided in timely manner.

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