E-Commerce Customer Service Executives

Responsibilities

• Independently revert to customers messages and escalate to Manager for exceptions
• Optimize and manage key customer support/Microsoft platforms/functions
• Develop and update training materials, SOPs, and knowledge base documentation
• Serve as the customer service liaison to Operations, E-commerce, Product, and Fulfillment teams

to proactively resolve recurring customer issues.

Qualifications

•   Ability to work remotely from 6 pm to 2 am - Mon-Friday (On weekends- Saturdays during peak

and Festivals)

• Atleast 3 years experience in customer service
• Strong written and verbal English communication skills
• Good to have experience using Loop, Gorgias, Blue Cherry, and Shopify
• Ability to independently and proactively problem-solve
•   Experience within a seasonal/outdoor/winter-based Garments industry
•   Patience and compassion
• Consistent time management skills