Dutch Speaking Customer Support Representative (Remote in Portugal)

Workplace Format: 100% Home-Based (Strictly available to candidates currently living in Portugal)

We are hiring a dedicated, fully remote team of fluent Dutch speakers to represent a world-renowned leader in payment processing technology.

This position brings complete remote-work liberty. Whether you are living in a quiet coastal town in the Azores or a busy central neighborhood in Porto, you have full approval to work from any residence in Portugal. Serving as a Fintech Support Consultant, your responsibilities go well beyond standard customer service; you will act as a main brand ambassador, providing expert-level guidance and problem-solving in the fast-paced digital banking world.

Daily Responsibilities & Operational Routine

As a Remote Financial Solutions Representative, your daily responsibilities will revolve around:

• Omnichannel Support: Handling incoming client inquiries smoothly via phone calls, emails, and live chat platforms.
• Complex Case Resolution: Reviewing and resolving intricate user matters regarding profile safety, payment gateway errors, and detailed invoice queries.
• Platform Navigation: Instructing users on how to make full use of our international payment platform and mobile apps using clear, confident directions.
• Financial Accuracy: Processing confidential financial tasks—including chargeback requests, billing corrections, and suspected fraud cases—with precise attention to detail.
• Interaction Logging: Creating clear records for every customer contact and transferring urgent cases to specialized internal teams.
• Regulatory Alignment: Joining regular group meetings to stay fully up to date on app updates and changing financial rules.

Candidate Profile & Qualifications

We are seeking disciplined individuals who can manage their home workspace independently while maintaining high quality standards.

Language & Eligibility Requirements

• Dutch: Fluent or near-fluent command (minimum C1 level) across both written and spoken formats.
• English: Solid business-level proficiency (minimum B2 level) for team communications and ongoing training.
• Work Authorization: Current physical residency in Portugal alongside full, valid authorization to work in the EU.

Skills & Technical Aptitude

• Self-Management: High levels of organization and personal accountability required to thrive in a remote work environment.
• Effective Communication: A clear, logical approach to breaking down intricate financial concepts for customers.
• Tech Familiarity: Comfortable working with online banking platforms, customer portals, and web tools.

Compensation & Employee Benefits

We equip your office; you provide the talent. Our complete remote package features:

• Location Freedom: A stable, long-term position operated entirely from any residential address in mainland Portugal or the islands.
• Hardware Included: A full set of modern office equipment—including a high-performance laptop and headset—shipped to your home before your first day.
• Guaranteed Income: A steady, fixed monthly base salary plus monthly performance incentives.
• Day-One Protection: Comprehensive private health and life insurance plans active from your initial contract date.
• Career Growth: Ongoing coaching and defined career paths leading to roles in team management, quality control, or senior fintech advisory.

Application Process

Ready to start your remote career in financial technology? Click "Apply Now" to upload your English resume and enter the screening phase!