Drive-Thru Operations Manager

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Application Details

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Job Description

Drive-Thru Operations Manager

The Drive-Thru Operations Manager is responsible for overseeing the daily operational flow of a high-volume drive-thru café, ensuring efficient vehicle movement, smooth service delivery, high customer satisfaction, and effective team coordination.

The role:

• Coordinate and manage vehicle flow within the drive-thru system to ensure efficient service and prevent congestion
• Monitor and control traffic movement during peak hours
• Identify and resolve operational bottlenecks in real time
• Ensure safe and organised vehicle circulation within the premises
• Coordinate communication between drive-thru demand and internal operations

Customer Experience & Service Supervision

Knowledge of coffee from beginning to end of roast, making and equipment

• Oversee customer service operations across drive-thru and in-store service
• Maintain high standards of customer satisfaction
• Handle customer issues professionally
• Support front-line operations during peak periods

Staff Coordination & Operational Support

• Assist in coordinating team workflow and communication
• Provide hands-on support across multiple operational roles
• Support staff performance and service consistency

Manage all facility Maintenance & Operational Improvements. A level of handyman ability required.

• Identify maintenance needs and coordinate minor repairs
• Liaise with suppliers and contractors
• Support improvements in workspace efficiency and layout

Run staff wellbeing morning fitness sessions and monthly customer fitness events

Promote a positive and collaborative workplace environment

Must haves:

• 1-3 years experience of traffic management and operations improvement.
• Extensive knowledge of coffee from beginning to end of the process (roasting, making and sourcing).
• 1+ years fitness experience to run classes for our team and wider community events.
• Experience with coffee equipment, repairs and maintenance.
• Experience with general repairs and ability to manage on site repairs and liaise with external contractors.

• Sector: accommodation and food service activities

Career Level

• Managerial

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