Director, S&O Forecasting, Insights and Analytics - Princeton, NJ

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Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post. Challenging. Meaningful.

Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual.

Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams.

Take your career farther than you thought possible. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.

Summary: The Director, S&O for Forecasting, Insights and Analytics serves as Chief of Staff and trusted strategic business partner to the VP, Customer Engagement & Insights. This critical role drives core operational excellence, fosters effective communication, and facilitates the execution of strategic priorities across Customer Engagement & Insights organization. As a dynamic leader, the Director ensures stakeholder alignment and coordinated execution to advance BMS's insights strategies, propelling the organization toward its goals.

Supporting our transformative vision to position BMS Commercialization as an industry leader in AI, this leader is pivotal in advancing insights capabilities - optimizing people, process, and technology - to enhance speed, flexibility, and quality of execution across BMS. Responsibilities: Define and strategize the Customer Engagement & Insights (CE&I) and Forecasting and International Analytics Team's strategy with the VP and leadership team; translate strategy into clear OKRs, roadmaps, and investment priorities aligned to brand imperatives. Lead operating cadence and performance management for CE&I: weekly/monthly/quarterly business reviews, executive scorecards, budget alignment, decision logs, and governance forums; own OKR and performance dashboards.

Act as the integrator and primary liaison for the CE&I and Forecasting and International Analytics team across Brand, CASA, BI&T, Finance, Medical, Legal, Compliance, Field, and agency partners; clarify RACI and decision rights to enable rapid, consistent execution. Run the CE&I and Forecasting and International Analytics Team PMO programs that cross CE&I functions: intake/prioritization, scope, dependencies, timelines; ensure on-time, on-budget delivery with transparent status, RAID/risk registers, and executive-ready reporting. Integrate into the CASA Transformation Office governance as needed.

Drive process improvements and operational excellence to accelerate speed-to-value for CE&I and Forecasting and International Analytics Team initiatives. Establish prioritization and governance mechanisms with focus on Omnichannel & AI team outcomes. Ensure US and global regulatory, privacy, and data governance standards are harmonized and embedded; partner closely with Compliance and Legal.

Manage the VP of CE&I's and Forecasting and International Analytics executive office operations: calendar, briefings, pre-reads, talking points; set agendas for LT meetings and Town Halls; produce ELT/board materials; track actions and follow-ups. Troubleshoot cross-team issues; run war rooms for critical topics; drive structured escalation and resolution. Lead budget, headcount, and vendor/contract management for CE&I with Finance and Procurement; track POs, accruals, savings, and investment ROI; support vendor selection and discovery; manage partner performance and SLAs.

Coordinate talent planning, onboarding, capability building, org health, and internal communications; embed a culture of innovation, collaboration, diversity, and inclusion for the CE&I team Additional Qualifications/Responsibilities Qualifications: Minimum of 10 years in the pharmaceutical or healthcare-related industry. Undergraduate degree required; MBA or advanced degree preferred. Understanding of the biopharmaceutical industry across oncology, hematology, cardiovascular, immunology, neuroscience, and cell therapy in US and worldwide markets (preferred).

Demonstrated ability to collaborate across boundaries (e.g., Commercial Business Leads/functions, BIT, vendors) and build strong relationships. Knowledge of the Product Development and Commercialization process and brand lifecycle; ability to connect strategy to execution. Proven Chief of Staff/PMO leadership for complex, multi-brand portfolios: operating cadence, OKRs, roadmaps, portfolio and investment prioritization.

Omnichannel and AI/MarTech proficiency: CRM/CDP/orchestration, personalization, consent management, marketing automation; familiarity with GenAI applications and responsible AI practices. Demonstrated ability to influence, align, and drive performance across matrixed teams (Marketing, IT, Data/Analytics, Medical, Legal, Compliance, Field) with clear RACI and decision rights. Strong change management and enablement experience: design training/playbooks, adoption metrics, and upskilling programs for AI/omnichannel.

Vendor/partner management: selection, contracts, SLAs, performance management; experience with agencies and technology providers. Financial acumen: budget planning, headcount management, PO/accrual tracking, investment ROI; experience coordinating with Finance and Procurement. Risk management: RAID logs, strategic risk registers, issue escalation, and war-room facilitation.

Excellent verbal and written communication; executive storytelling; ability to produce ELT updates, business cases, board materials, and run high-stakes meetings. Demonstration of BMS Core Behaviors: Passion, Innovation, Accountability, Urgency. If you come across a role that intrigues you but doesn't perfectly line up with your resume, we encourage you to apply anyway.

You could be one step away from work that will transform your life and career. Compensation Overview: Princeton - NJ - US: $179,898 - $217,994 The starting compensation range(s) for this role are listed above for a full-time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available.

The starting pay rate takes into account characteristics of the job, such as required skills, where the job is performed, the employee's work schedule, job-related knowledge, and experience. Final, individual compensation will be decided based on demonstrated experience.