Director, Sales

Job Description

\n

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.

Director, Sales - ANZ\n

This role opens opportunities for candidates based in Melbourne. We have an exceptional opportunity for a dynamic and visionary sales leader to join Genesys as Director, Sales in ANZ Region. This is a pivotal role for an experienced leader who is passionate about AI transformation, new logo acquisition, customer experience and leading high-performing enterprise sales teams.

This leader will drive Genesys' new business acquisition in the ANZ region overseeing a team of Account Executives. The successful candidate will be responsible for shaping the sales strategy, fostering a culture of excellence, and ensuring strong alignment with cross-functional teams.

The Strategic Value of the Role\n

You will be accountable for revenue performance and growth. You will:

\n

\n
• Lead, inspire, recruit and develop a team of world-class sales professionals to achieve and exceed ambitious revenue goals.
\n
• Define and execute a go-to-market strategy that expands Genesys' market share in key industries and territories.
\n
• Partner with leadership to shape strategic priorities, forecast growth, and optimize sales operations.
\n
• Foster collaboration across Sales, Marketing, Partner Ecosystem, Professional Services, and Customer Success to ensure consistent execution and customer value realisation.
\n
• Engage at an executive level in larger deals, ensuring long-term success and strategic alignment.
\n

Key Responsibilities\n

\n
• Lead and manage a team of Account Executives to deliver on new and existing customer acquisition goals.
\n
• Drive consistent overachievement of revenue targets.
\n
• Build and maintain strong C-level relationships with strategic enterprise customers and partners.
\n
• Develop and execute your business plan aligned with corporate strategy.
\n
• Recruit, coach, and retain top sales talent; cultivate a high-performance culture focused on customer success and continuous improvement.
\n
• Collaborate with Marketing and Channel teams to optimize pipeline generation and conversion.
\n
• Provide clear and actionable insight to executive management on market trends, competitive dynamics, and field performance.
\n
• Champion diversity, inclusion, and leadership development within the sales organisation.
\n
• Represent Genesys as a thought leader and trusted advisor in the customer experience and SaaS markets.
\n

Minimum Requirements\n

\n
• 10-12
\n

\n

#J-18808-Ljbffr