Director of Sales

Director of Sales Job Number: HOT0CK29 Work Location: Hilton Leeds City Hotel, Neville Street, Leeds LS1 4BX Responsibilities Customer activities (70%) Take responsibility for the activation of the hotel overall sales strategy Manage the relationship between on‑property sales and above‑property sales support (Hilton Worldwide Sales & all above‑property sales support) Manage all market segments through B2B relationships Own & execute the sales plan to include all customer‑facing activities Position the hotel with key company & agency partners across all segments Identify opportunities across all market segments maximizing our return with particular focus on Meetings, Conference & Events Retain customers with repeat event & multi‑year deal opportunities Maintain existing client base whilst growing our share of the business Drive conversion of direct enquiries whilst identifying new business opportunities Create & coordinate prospecting & team engagement during Global Weeks of Sales & Engagement Review all segments to identify any un‑explored opportunities Identify opportunities for Travel Management Companies – networking & development Continually audit our business mix to ensure we have the right business segments to deliver exceptional results Ensure systems are in place to offer cross‑sell opportunities to new & existing customers Attend and participate in sales initiatives, customer appointments & tradeshows as required Compile & deliver the hotel sales plan & all related activity to deliver sales‑influenced segments Ensure measurement systems are in place to track the production of all targeted accounts & new opportunities Manage key retention and acquisition of accounts Ensure effective short‑term and long‑term sales plans are in place Ensure Delphi is utilized to track all customer interaction & inquiries Actively seek out new ways to source new business Monitor, execute & task the team using annual sales incentive programs – delivering against personal & team goals Ensure all key pieces of communication have been received and understood by key stakeholders and the team as appropriate Play an active part in supporting hotel teams to convert key opportunities as and when required Directing Activities (10%) Develop powerful personal relationships with internal and external stakeholders as appropriate Hold powerful personal relationships with all source market HWS offices & above‑property sales support teams Ensure that Hilton Worldwide is always represented to the highest standard Evaluate sales resources to ensure they are correctly mobilized to drive strategy and market share Ensure that the sales incentive plan is embedded and relevant Ensure that all research / client engagement activity and group generation activities are driven as per the strategy People Activities (10%) Ensure that effective processes are in place for the recruitment, induction, training and development of all sales people Create succession plans for all sales positions Coach and mentor as appropriate, regularly participating in joint sales calls, weekly activity reviews, and monthly and quarterly account production reviews Be responsible for development and progression planning for team members Ensure that the team is fully trained and equipped to sell Ensure that the team have clear goals and appropriate objectives/targets including expectations around customer‑facing activities and conduct Ensure that performance is reviewed on a regular basis, recognizing and celebrating success, and refocusing effort where targets are missed Address performance issues in a supportive, timely and decisive manner Ensure that appropriate skills and product training is available to all sales team members in conjunction with global Hilton sales training programs Job Knowledge, Skills & Abilities Required Excellent communication skills; presentations, written and public speaking Ability to direct collaboration among cross‑functional teams including external resources Ability to analyse departmental financial data in order to make strategic and tactical decisions Demonstrates the highest standards of ethical behavior and absolute discretion with sensitive information Ability to take initiative to identify, prioritise and implement actions required to achieve functional goals Proven understanding of client’s business and category, including business plans, competitive environment & distribution channels / product financials Extensive understanding of local and UK market and industry in order to make recommendations on how to achieve the budget Ability to recommend segmentation and targeted proposals, assess marketing implications and aggressively manage all segments to ensure profitability An excellent team player who leads by example to resolve conflicts, introduce change and ensure collaboration among others Budget development and management skills Ability to work independently and manage the work of others Strong problem‑solving skills including ability to address any issue in collaboration with others, identify and prevent potential problems and develop problem‑solving skills in others Ability to provide development and mentoring to others Ability to deliver performance feedback to subordinates to improve overall performance University degree at bachelor level or equivalent or experience in lieu thereof Significant work experience in roles including some people management experience Experience working in multi‑cultural or international settings Fluency in spoken and written English Preferred Significant hospitality industry experience in a sales role Benefits Annual salary starting of £48,000 (based on experience) plus bonus Free and healthy meals when on duty Grow your Career Personal Development programmes designed to support you at every step of your career A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing https://cr.hilton.com Team Member Travel Program : discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) Team Member Referral Program High street discounts : with Perks at Work Holiday : 28 days including bank holidays (increasing yearly to up to 33 days) Guest Experience Day : 1 night stay with dinner and breakfast after successfully passing probation Equal Employment Opportunity This position is advertised by Hilton Worldwide, technical, #J-18808-Ljbffr