Director, Customer Success Operations Management, CTV
PubMatic
Job Description
Director, Customer Success Operations Management, CTV
Join us to apply for the Director, Customer Success Operations Management, CTV role at PubMatic.
About the Role
PubMatic is seeking a Director of Customer Success Operations Management (CSOM) to lead operational strategy and execution for our Connected TV (CTV) supply business. This leader will elevate CSOM into a disciplined, insightâled function that protects revenue, sharpens publisher performance, and strengthens our competitive position in one of PubMaticâs most important and fastestâevolving channels.
You will oversee the CTV CSOM team and act as the operational backbone for CTV supply health. You will drive proactive signal monitoring, eliminate dealâlevel friction, tighten PMP and PG execution, and partner with Commercial, Product, Engineering, and Ad Solutions to build scalable processes and AIâpowered workflows that unlock growth. The ideal candidate combines CTV industry expertise with structured operational leadership, sharp analytical instincts, and the ability to influence crossâfunctionally.
What Youâll Do
Leadership, Coaching, and Team Development
- Lead and develop a highâperforming CTV CSOM team known for structured thinking, fast response, ownership, and strategic insight.
- Coach team members to elevate their operational judgment, communication, and ability to engage publishers with clarity and authority.
- Establish role expectations, SOPs, decision frameworks, and performance culture built on accountability and continuous improvement.
- Build leadership and mentorship pathways that mature the team into trusted strategic partners.
Strategic Alignment and CrossâFunctional Influence
- Serve as the connective tissue across Customer Success, Sales, Product, Engineering, and Ad Solutions to ensure fast, aligned execution on CTV priorities.
- Bring order to ambiguity by clarifying workflows, accountability, and decision rights across CTV deal execution and troubleshooting.
- Influence Product and Engineering roadmaps with operational insights from the field, including signal improvement, deal automation, and CTVâspecific tooling needs.
CTV Business Impact and Revenue Contribution
- Own the operational health of PubMaticâs CTV supply, ensuring consistent signal hygiene, stable delivery, and early detection of revenueâimpacting anomalies.
- Turn CTVâspecific insights into clear actions for Commercial and Product teams.
- Improve publisher value storytelling by elevating QBR quality, CTV narrative clarity, and insightâled recommendations that highlight yield opportunities.
- Identify operational blockers affecting CTV revenue growth and coordinate crossâfunctional execution to remove them.
- Strengthen monetization workflows across the CTV lifecycle, reducing friction and improving activation speed.
Operational Excellence and Program Ownership
- Own the CTV CSOM operating framework, ensuring predictable, repeatable processes from deal setup through postâlaunch optimization.
- Drive process improvement to eliminate duplication, reduce operational noise, tighten routing, and improve execution speed.
AI Integration and Automation Leadership
- Identify CTV use cases where AI can increase speed, reduce manual work, or improve detection of revenueâimpacting patterns.
- Champion AI adoption across the CTV CSOM team, enabling agents, alerting tools, automated diagnostics, and insight generation.
- Implement structured feedback loops to refine AI workflows and quantify impact on efficiency, resolution time, and publisher outcomes.
- Partner with Product and Engineering to integrate AIâdriven troubleshooting and monitoring tools directly into core CTV processes.
Who You Are
- 8+ years in Customer Success Operations, Technical Account Management, Ad Operations, Supply Operations, or equivalent strategic roles.
- Significant experience operating inside the CTV ecosystem: auction mechanics, streaming ecosystem players, PMP/PMPâD workflows, signal standards, and CTV delivery challenges.
- Proven track record in a CTV operational role (SSP, DSP, publisher, or streaming platform preferred).
- 4+ years of people leadership with demonstrated success developing highâperforming, analytically strong teams through organizational and mindset change.
- Strong operator with experience creating scalable systems, workflows, and programs across global or matrixed organizations.
- Exceptionally clear communicator able to simplify complex CTV concepts and influence crossâfunctional teams.
- Analytical and structured thinker who uses data to diagnose issues, drive prioritization, and inform decisions.
- Passionate about using AI, automation, and modern tooling to improve operational scale and publisher outcomes.
- Comfortable navigating a fastâmoving environment where clarity, discipline, speed, and ownership matter.
Return to Office
PubMatic employees throughout the globe have returned to our offices via a hybrid work schedule (3 days âin officeâ and 2 days âworking remotelyâ) that is intended to maximize collaboration, innovation, and productivity among teams and across functions.
Benefits
Our benefits package includes paid leave programs, paid holidays, healthcare, dental and vision insurance, disability and life insurance, commuter benefits, physical and financial wellness programs, unlimited DTO in the US (that we actually require you to use!), reimbursement for mobile and fully stocked pantries plus inâoffice catered lunches 5 days per week.
Diversity and Inclusion
PubMatic is proud to be an equal opportunity employer; we donât just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
About PubMatic
PubMatic is one of the worldâs leading scaled digital advertising platforms, offering more transparent advertising solutions to publishers, media buyers, commerce companies and data owners, allowing them to harness the power and potential of the open Internet to drive better business outcomes. Founded in 2006 with the vision that dataâdriven decisioning would be the future of digital advertising, we enable content creators to run a more profitable advertising business, which in turn allows them to invest back into the multiâscreen and multiâformat content that consumers demand.
Compensation Disclosure
In accordance with applicable law, the below salary range is PubMaticâs reasonable estimate of the total compensation for this role. New hires and current team members are typically compensated toward the middle of our pay range. The actual amount may vary, based on nonâdiscriminatory factors such as location, experience, knowledge, skills and abilities.
In addition to salary, PubMatic also offers a bonus, restricted stock units, and a competitive benefits package.
Total Compensation Range: $210,000â$230,000 USD
Job Details
- Seniority level: Director
- Employment type: Fullâtime
- Job function: Other
- Industries: Technology, Information and Internet