Director, Customer Engineering

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale – unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to accelerate the results that matter. Elastic’s cloud‑based solutions for search, security, and observability help organizations deliver on the promise of AI.

What is The Role? We are looking for a Director of Customer Engineering, ideally located in the Eastern time zone of the United States, to steer the direction of our customer architect team across multiple territories. The role blends people‑focused, business‑driven, and technically savvy leadership.

You will directly lead all aspects of a high‑performing team of Customer Architects, bringing a deep understanding of our technical solutions to empathize with your team’s challenges and derive strategic solutions. The Director of Customer Engineering represents Elastic at the forefront of our offerings. Because our solutions are intrinsically technical, the Director must be proficient in the intricacies of our solutions, communicate their value effectively, and drive consumption.

This position requires frequent face‑to‑face engagements, strong presentation skills, and approximately 25% travel to promote and align our Elastic solutions across the Americas. What You Will Be Doing? Lead and mentor Customer Architects, fostering collaboration, innovation, and a customer‑centric culture.

Serve as the technical pillar of leadership, ensuring regional strategies align with the technical nuances of our solutions; a background in sales‑engineering leadership is beneficial. Employ urgent and strategic approaches to address critical situations, establishing scalable processes that reveal value and stimulate consumption. Leverage expertise in distributed datastores and areas such as observability, cybersecurity, or search to deepen the team’s market understanding; experience in Vectors, Machine Learning, or GenAI is an added advantage.

Collaborate with regional sales leaders, account teams, and stakeholders to ensure seamless communication and alignment of objectives. What You Bring? Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field is highly preferred.

Proven experience leading teams centered on consumption. Technical expertise in distributed datastores and in areas such as observability, cybersecurity, or search; familiarity with Elastic solutions is a significant advantage. Experience or familiarity with Vectors, Machine Learning, and GenAI.

Strong interpersonal and communication skills, with the ability to articulate complex technical concepts to a varied audience. Ability to balance urgency with strategic planning, keeping teams aligned with company and customer objectives. Additional Information – We Take Care of Our People As a distributed company that values diversity, you can grow your career while achieving a healthy work‑life balance.

We strive to offer parity of benefits across regions and believe in taking care of our people. Competitive pay based on the work you do. Health coverage for you and your family in many locations.

Ability to craft your calendar with flexible locations and schedules for many roles. Generous vacation days each year. We match up to $2000 for financial donations and service.

Up to 40 hours each year to use toward volunteer projects. Minimum 16 weeks of parental leave. Elastic is an equal‑opportunity employer.

Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation. We welcome individuals with disabilities and strive to create an accessible and inclusive experience. To request an accommodation during the application or recruiting process, please e‑mail [email protected].

We will reply within 24 business hours. Applicants have rights under Federal Employment Laws. The following posters are available: Family and Medical Leave Act (FMLA) Poster, Employee Polygraph Protection Act (EPPA) Poster.

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Compensation Compensation includes a base salary and a variable component that together comprise the On‑Target Earnings (OTE). OTE is a 70/30 pay mix (base salary / target variable). The typical starting ranges are: Base salary: $161,300 – $255,100 USD.

Target variable: $69,000 – $109,200 USD. On‑Target Earnings (OTE): $230,300 – $364,300 USD. Base salary and variable components may be adjusted based on factors such as qualifications, experience, location, and performance.

The role may also participate in Elastic’s stock program and a company‑matched 401k up to 6% of eligible earnings. #J-18808-Ljbffr