Desktop Engineer

As the premier grocery distributor in Metro New York, we specialize in providing quality products that cater to the unique needs of our independent retail partners and the diverse communities they serve. Strategically located in Bronx, NY, our state-of-the-art warehouse facility proudly services over 2,500 independent grocery locations. You could be just the right applicant for this job Read all associated information and make sure to apply.

With an extensive wholesale portfolio of over 12,000 SKUs, Krasdale has delivered unmatched service and leadership in the marketplace for more than 100 years. *Job Summary:* We are seeking a skilled *Desktop Engineer* to join our IT infrastructure team. The ideal candidate will be responsible for designing, deploying, supporting, and optimizing desktop environments across the organization. This role requires in-depth knowledge of Windows OS and MAC IOS, endpoint management tools, automation, hardware support, and enterprise security best practices. *Duties & Responsibilities:* *Key Responsibilities* * Install, configure, and maintain Windows desktop operating systems (Windows 11) and associated hardware. * Manage and deploy software packages, patches, and updates using tools such as *Microsoft Intune*, *SCCM* or similar endpoint management platforms. * Develop and maintain system images, task sequences, and deployment automation. * Troubleshoot and resolve Level 2/3 desktop support issues, including OS, application, and driver-related problems. * Ensure endpoint security using tools such as Windows Defender, BitLocker, and group policy hardening. * Create and maintain technical documentation, standard operating procedures, and knowledge base articles. * Collaborate with security, networking, and systems teams to improve desktop performance, reliability, and compliance. * Monitor system performance, identify areas for improvement, and implement optimization strategies. * Provide technical guidance and mentorship to help desk staff and end users. * Windows server support as an escalation point for tier one and tier two support team members. *Required Skills:* * Bachelor’s degree in computer science (or related area) preferred. / Equivalent * Strong communication and customer service skills * Flexible and able to adapt to a rapidly changing environment. * Must be organized and able to manage projects of varying length. * Positive, self-motivated individual who can complete tasks independently. * 3–5 years of experience in Windows desktop engineering, administration, or advanced support. * Strong proficiency in Windows 11, Active Directory, Group Policy, and PowerShell scripting. * Experience with endpoint management tools such as *Microsoft Intune*, *SCCM*. * Knowledge of OS imaging, deployment methodologies, and automation. * Solid understanding of endpoint security, encryption, and compliance policies. * Strong analytical and troubleshooting skills with the ability to diagnose complex issues. * Collaborative mindset with a focus on continuous improvement. *Preferred Qualifications* * Experience with virtualization technologies (AHV, Hyper-V). * Familiarity with enterprise networking fundamentals (DNS, DHCP, VPN). * Experience with scripting languages beyond PowerShell (e.g., Python, Bash). xqrzhdi We offer competitive compensation packages and opportunities for professional growth within our organization.

If you are a motivated individual with a passion for technology and providing excellent customer support, we would love to hear from you. Job Type: Full-time Pay: $65,000.00 - $75,000.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee assistance program * Employee discount * Flexible spending account * Health insurance * Health savings account * Life insurance * Paid time off * Parental leave * Professional development assistance * Referral program * Retirement plan * Vision insurance Work Location: Hybrid remote in West Harrison, NY 10604