Deputy Manager - Leicester

About The Role We Change Lives (WCL) is seeking a passionate and motivated Deputy Manager to join our team. This is an exciting opportunity to take a leadership role in one of our community-based services, supporting colleagues and ensuring the highest quality of care and support for the people we serve. As a Deputy Manager, you will work under the direction of the Service Manager to oversee the day‑to‑day running of a designated branch of the service.

You’ll champion excellence, drive quality standards, and lead your team to deliver person‑centred care that truly makes a difference in people’s lives. To take responsibility under the direction of the Service Manager for all aspects of the day‑to‑day running of the service in order to achieve an industry‑leading standard. Promote an environment that provides residents with specialist personal care achieved through a process of individual consultation, and ensure that standards are delivered and maintained through effective management of colleagues and achievement of agreed care, quality, safeguarding and financial targets.

Job Details Job Title: Deputy Manager Hours per week: Full‑time Salary: £42,000 Location: Leicester Key Responsibilities Leadership – Provide leadership and effective performance management for all colleagues employed in the service, promoting an environment that supports dignity and respect. Lead colleagues in developing the service performance and improving quality standards through dissemination of organisational strategic outcomes. Support the Service Manager to collate information for Service Development plans and deliver the objectives agreed with the Quality Lead and Operations Director.

Monitor performance against set objectives in conjunction with the Quality Lead and Operations Director. Maintain an awareness of changes in the care environment and support the Service Manager to lead colleagues through necessary changes to develop the service. Colleagues – Be responsible for selection, recruitment, induction, retention and development of all colleagues in accordance with legislation and company guidelines.

Ensure appropriate numbers and skills mix of colleagues to meet the requirements of the service. Maintain effective supervision systems for all colleagues and provide supervision and leadership development. Communicate and disseminate information to all colleagues on a frequent and regular basis using various methods.

People We Support – Promote a caring environment that is delivered according to the latest guidelines, best practice, legislative and regulatory requirements. Establish and maintain effective communication with all stakeholders. Ensure high standards of care delivery and that clinical and care needs of the people we support are appropriately met.

Seek and reflect the views and preferences of the people we support and visitors in service delivery. Achieve and maintain a high level of satisfaction with the service. Manage complaints and concerns appropriately and effectively in accordance with WCL policy.

Maintain proactive management and monitoring arrangements to ensure ongoing compliance and adherence to the service contracts. Work with all stakeholders to continually improve relationships and service provision. Maintain excellent relationships with relatives, residents, purchasers and external agencies to build and maintain a positive reputation in the local community.

Understand and implement Safeguarding Vulnerable Adults policies and procedures. Promote best practice in positive behavioural support techniques and provide immediate crisis support during on‑call periods per contractual agreements. Business – Support the Service Manager to achieve effective financial and commercial management of the home in accordance with WCL policy.

Achieve agreed financial targets by maintaining required levels of income (occupancy and fee levels) and ensuring efficient and effective resource management. Maintain effective internal audit and review systems. Comply with contract agreements and requirements.

Optimise opportunities to develop the service. Support the Service Manager to achieve monthly occupancy and budgets. Understand key performance indicators (KPIs) for service performance and support achievement of agreed targets.

Review monthly action plans to ensure SMART objectives are set and delivered across quality, care, people and finance measures. Safeguarding of Vulnerable Adults / Mental Capacity Act – Complete training on Safeguarding of Vulnerable Adults and the Mental Capacity Act. Understand and implement SVA and MCA policies and procedures.

Report any safeguarding concerns to the senior person on duty or the on‑call Manager/Deputy CEO. Health and Safety – Possess a duty under the Health and Safety at Work Act 1974. Take reasonable care of your health and safety and that of others affected by your work.

Cooperate with the employer to ensure compliance with health and safety legislation and the organisation’s policies and procedures. Ensure adequate measures are taken to protect the health and safety of all staff, including maintenance of a safe environment. #J-18808-Ljbffr