Department Manager

• Manage ongoing daily operations, sales and high-volume stock management within the specialist department
• Report to the Operations Manager and Complex Manager
• Lead and develop a team of 20+ team members
• Perform duty manager responsibilities, including opening and closing the store
• Build team capability in Best Experience and Safety Culture & Compliance
• Manage team engagement, performance management and recognition
• Roster and strategically plan the team to deliver the service promise
• Drive department sales through merchandising and monitoring key metrics
• Action customer feedback to improve the end-to-end customer experience
• Own department stock accuracy, adjustments, replenishment discipline and loss prevention processes
• Monitor and measure customer service levels
• Liaise with Merchandising, Store Leadership, Health and Safety teams and suppliers
• Work a minimum of 1 in 3 weekends and some public holidays

Requirements

• Must be age 15 or over to apply
• Previous experience leading teams in the retail industry or a large, high-volume customer-focused organisation
• Experience with safety and wellbeing leadership
• Experience with specialist products preferred
• Strong leadership and influencing skills
• Ability to lead and inspire a large team of 20+
• Ability to develop teams through coaching, engagement, performance conversations and recognition
• Ability to champion a safe and secure environment and ensure compliance with policies and procedures
• Experience opening and closing a store and supporting smooth trade across weekdays and weekends
• Understanding of KPIs and customer expectations
• Ability to deliver effective rostering and strategic planning
• Knowledge of merchandising, sales performance, stock accuracy, availability and loss prevention
• Must be able to work a minimum of 1 in 3 weekends and some public holidays
• Background checks may be required, including police, employment, medical and qualification checks

Core Competencies

Demonstrates strong leadership and team development capabilities, with a focus on safety culture, compliance, and customer experience management. Proficient in sales performance, stock management, and effective rostering within a high-volume retail environment.

Highest-signal resume keywords

• Team Leadership
• Sales Performance Management
• Safety Culture & Compliance
• Merchandising Knowledge
• Customer Experience Improvement

ATS Optimization Keywords

Hard Skills

• Stock Management
• Sales Metrics Monitoring
• Rostering
• Performance Management
• Loss Prevention
• Opening and Closing Procedures
• KPI Understanding
• Customer Feedback Actioning
• Strategic Planning

Soft Skills

• Leadership
• Influencing
• Coaching
• Engagement
• Recognition

Industry Keywords

• Retail Industry
• High-Volume Customer-Focused Organisation
• Specialist Products
• Health and Safety Compliance

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