Department Manager IN

Position Summary

Department Manager at World Wide Wings, a franchisee of Buffalo Wild Wings, located at 1780 E Boulevard Unit 119, Kokomo, IN 46902. This role is responsible for overseeing the operation of the restaurant, managing staff, ensuring quality and profitability, and creating a fun environment for guests and team members.

Location

1780 E Boulevard Unit 119 – Kokomo, IN 46902

Salary

$18.00–$27.40 hourly

Key Benefits

25% off discount on food and alcohol for you and up to 3 others when not working. Monthly bonuses, comprehensive benefits program, guaranteed match to 401‑k.

Core Responsibilities

• Lead the day‑to‑day operation of the restaurant, supporting the General Manager.
• Manage staff hiring, training, scheduling, performance feedback, and development.
• Maintain safe, compliant environment and achieve profitability through revenue and labor management.
• Ensure adherence to food and beverage product standards, vendor relations, and inventory control.
• Drive quality operations, including new product rollouts, recipe adherence, and cleanliness standards.
• Adjust performance metrics, create action plans, and execute initiatives to resolve issues.
• Manage the Guest Comment program and guest experiences.
• Perform administrative functions such as invoicing, inventory, end‑of‑day procedures, and equipment monitoring.
• Prepare and analyze financial statements, establish projections, and manage food and beverage costs.
• Implement sales and profit programs, contests, and incentives.
• Collaborate with other department managers for hiring and department growth.
• Conduct and coach team meetings, motivate participation, and uphold company standards.

Department‑Specific Responsibilities

Heart of House Department Manager

• Oversee all food/product matters in the HOH area; manage staff planning and development.
• Maintain food cost, labor results, and inventory levels; manage food and paper product orders.
• Conduct quality operations: recipe adherence, vendor communication, and kitchen equipment monitoring.
• Analyze performance metrics and create action plans.

Bar Department Manager

• Supervise bar operations, manage adult beverage matters, inventory control, and RAS compliance.
• Hire, train, develop, and motivate bartenders and bar servers.
• Maintain bar cost tools, inventory, and labor results.
• Manage waste, comps, voids and discounts.
• Implement bar sales incentive contests.

Hospitality Manager

• Supervise dining room service, staff planning, and development.
• Assist GM with local marketing, sales incentive contests, and guest experience.

Qualifications

• At least 2 years of restaurant or hospitality management experience.
• Passion and commitment to a fast‑paced sports‑related environment.
• Team‑focused leadership, championing team success.
• Strong organizational and communication skills; able to handle multiple priorities.
• Open availability, including late nights and weekends.
• High school education or equivalent; valid driver’s license; satisfactory background check.
• Physical ability to lift 50 pounds regularly.
• Completion of Buffalo Wild Wings Management Certification program.
• Experience managing a restaurant with a full bar is preferred.

Additional Information

The duties of this position may change over time. World Wide Wings reserves the right to modify responsibilities as needed.

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