Delivery Head

Job Description

About the Company:

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i-TEK is one of India's leading AIDC and RFID technology organisations with a strong focus on next-generation products, platforms, intelligent edge ecosystems and embedded device engineering.

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Over the past 26 years, i-TEK has built deep technology and domain expertise and a marquee enterprise customer base across retail, manufacturing, logistics and banking.

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Today, i-TEK has:

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• Over 5 billion items tagged
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• More than 1,000 customers
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• Over 250 million scans processed every day
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• Deployments across 3,000+ retail outlets
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• Coverage across more than 10 million sq. ft. of warehouse space
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As i-TEK enters its next phase of growth, we are strengthening our product and platform-led strategy while expanding internationally.

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Our Strategic Offerings:

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• Garuda Vigil: A comprehensive RFID and AIDC management software platform designed to provide enterprises with real-time visibility, control and intelligence across their operations.
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• Skanix: i-TEK's intelligent edgeware and device ecosystem, designed to connect the physical and digital worlds and enable scalable RFID and AIDC deployments.
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Our ambition is to combine deep domain knowledge, RFID expertise, software platforms and intelligent edge devices to build globally relevant products and platforms.

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About the Role

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The Head – Customer Engineering & Delivery will own the end-to-end customer engineering and delivery lifecycle at i-TEK — beginning with pre-sales and techno-functional solutioning, through implementation and deployment, hardware fulfilment and go-live, and continuing through support, adoption and customer success. This is a critical leadership role at the intersection of customers, business, technology, products and execution.

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Responsibilities

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• End-to-End Customer Lifecycle Ownership
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• Pre-Sales & Techno-Functional Solutioning
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• Delivery & Program Management
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• Business Analysis & Requirements Management
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• Solution Architecture & Deployment
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• Software Implementation & Quality Assurance
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• Hardware, Devices & Fulfilment
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• Implementation, Go-Live & Operational Readiness
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• Customer Support
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• Customer Success
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• AI, Automation & Productivity
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• Delivery Processes & Operational Excellence
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• Cross-Functional Leadership
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Qualifications

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• Engineering degree or equivalent technical qualification.
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• Postgraduate management qualification would be an advantage.
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Required Skills

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• Approximately 20+ years of relevant experience, with significant leadership responsibility.
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• Demonstrated experience leading large and diverse customer-facing technology organisations.
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• Proven track record delivering complex software and hardware / device-led programs for enterprise customers.
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• Experience managing multiple simultaneous customer programs at scale.
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• Strong exposure to enterprise software/platform implementations and integrations.
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• Experience across the full lifecycle from pre-sales through delivery and support/customer success.
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• Experience in Retail Technology, Manufacturing Technology, Supply Chain & Logistics, Enterprise Automation, Industrial IoT, and/or AIDC / RFID would be particularly valuable.
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• Direct RFID experience is desirable but not mandatory; strong enterprise technology delivery experience and the ability to understand the domain are more important.
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Preferred Skills

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• Exceptional customer orientation.
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• Strong techno-functional capability.
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• Excellent communication and presentation skills.
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• Ability to engage credibly with CIOs, CTOs and senior business stakeholders.
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• Strong program and operational management capability.
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• Ability to lead diverse technical and customer-facing teams.
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• Strong analytical and problem-solving skills.
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• High ownership and accountability.
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• Ability to operate effectively in complex and ambiguous situations.
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• Passion for quality and execution excellence.
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• Ability to combine strategic thinking with hands-on intervention when required.
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