Data Operations Analyst

Key Responsibilities Manage, validate, and process incoming bordereaux to ensure accuracy, completeness, and compliance with agreed service levels. Oversee the end-to-end bordereaux collection process, proactively identifying delays or risks and driving timely resolutions. Stakeholder & Third-Party Engagement Liaise directly with brokers, coverholders, and third-party administrators (TPAs) to resolve data issues and ensure smooth data submissions.

Communicate effectively with internal teams including Underwriting, Claims, and Finance to escalate issues, provide updates, and support decision-making. Data Quality & Problem Solving Investigate and resolve data discrepancies, performing reconciliations to ensure confidence in downstream reporting and analytics. Identify patterns or recurring issues and collaborate with the team to implement lasting process improvements.

Continuous Improvement Contribute to the evolution of the delegated data processes, tools, and controls. Support initiatives that enhance automation, governance, and the overall quality of operational data. Preferred Level Of Experience Proven experience managing and processing bordereaux within a delegated authority environment.

Familiarity with Lloyd’s underwriting and delegated authority platforms, such as Tide and VIPR. Advantageous experience supporting or working across multiline classes of business. Strong track record of effective stakeholder management across internal and external partners.

Demonstrated analytical, troubleshooting, and problem‑solving capabilities. Excellent communication skills and the ability to work collaboratively in a fast-paced environment. High level of attention to detail, with a strong focus on accuracy, data quality, and data integrity.