Data Analyst

Data Analyst Location: Birmingham Contract Start Date: 1 July 2026 Contract Type: Full-time, Permanent 42.5 hours per week Salary up to £40,000 We are currently recruiting for a Data Analyst to join our team in Birmingham, responsible for developing, producing and maintaining management information to support commercial and operational decision making, including client KPI monitoring, performance tracking, project delivery and contract mobilisation. You will promote the effective use of systems such as MCM within the Birmingham branch, while continuously identifying opportunities for process improvements and leveraging emerging technologies to drive innovation and efficiency. Duties Develop, produce and maintain accurate and meaningful management information to support operational and commercial decision making Analyse data to identify trends, performance issues and opportunities to improve productivity, reduce costs and add value across the contract Support continuous improvement initiatives by using data insights to recommend process and system enhancements Promote the effective use of systems such as MCM/Total Mobile and other supporting platforms across the branch Ensure data is captured, reported and maintained accurately in line with standard operating procedures Produce regular and ad hoc reports to monitor client KPIs, contract performance and service delivery outcomes Support contract set up, reporting requirements and mobilisation activity through accurate data analysis and system input Develop dashboards and performance reports to highlight trends, risks and improvement opportunities Work closely with operational teams, managers and stakeholders to understand reporting needs and provide actionable insight Support performance reviews, audits and service improvement activity through the provision of reliable data Build strong working relationships with internal teams, clients and stakeholders to support effective communication and informed decision-making Attend meetings as required to present data, provide insight and support business performance discussions Role Criteria Previous experience in a Data Analyst or similar role with responsibility for reporting, performance analysis and management information Strong analytical skills with experience interpreting data and producing actionable insights Experience in business process mapping and continuous improvement Proven track record of supporting and implementing operational change through data-led insight Experience managing reporting requirements, planning workloads and coordinating with stakeholders Experience supporting teams with system adoption, reporting tools and process improvements Strong working knowledge of digital operational systems such as MCM, Total Mobile, ME3 and MSP Ability to produce clear, concise reports, dashboards and performance analysis Experience supporting contract mobilisation, operational reporting and system set-up Excellent communication and interpersonal skills, with the ability to build relationships across internal teams and external stakeholders Experience working with client KPI reporting and performance monitoring Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment A proactive, solutions-focused mindset with a commitment to continuous improvement IT literate with confident oral and written communication skills Benefits We Can Offer 25 days annual leave plus bank holidays Annual Mears Fun Day Volunteering Leave – paid volunteering in the community Staff perks with Mears Rewards – discounts on groceries, holidays, eye test vouchers, Share save scheme and more Family-friendly policies Access to EAP counselling sessions All our roles require candidates to have the entitlement to work within the UK. Mears does not currently offer visa sponsorship. Candidates should be aware that all our roles are subject to relevant background, identity and security checks before commencement of employment. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive. We are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We support the Armed Forces Covenant and are proud to hold the Gold Award in the Defence Employer Recognition Scheme (ERS) and an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates.

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