Data Analyst

Decision Lens is seeking a Data Scientist to join our CustomerExperience (CX) team, supporting client‑facing analytics delivery across government engagements. This role is hands‑on and execution‑focused, responsible for developing analyses, models, and reporting that generate actionable insights for customers and support mission‑critical decision‑making and enhance customer experience (CX) and user experience (UX).

Duties and Responsibilities

Customer Analytics and Enablement Services

• Work directly with customers to understand business objectives, identify relevant data sources, and translate business requirements into structured data models and analytical frameworks that enable measurable, data‑driven decision making.
• Map current and future business processes, workflows, and user journeys, linking each stage to measurable performance indicators.
• Establish baseline operational and decision performance metrics to quantify improvement over time.
• Support client workshops, reviews, and working sessions with data analytics support.
• Apply established methodologies and frameworks to ensure consistency and quality across engagements.

Analytics, Performance Measurement & Continuous Improvement

• Execute end‑to‑end analytics, including data preparation, modeling, visualization, and advanced techniques (e.g., predictive analytics and NLP).
• Develop dashboards, automated reporting, and custom analytical outputs to support CX, UX, and mission outcomes.
• Translate analytical results into clear findings and recommendations for client‑facing deliverables.
• Establish feedback loops using qualitative and quantitative data to monitor adoption, performance, and ROI, identify gaps and bottlenecks, and drive improvements to workflows, governance, and data structures.
• Partner with Product, CX, Marketing, Sales, and Solution Engineering to share customer insights and inform product and service improvements.
• Support internal business intelligence analytics, quarterly performance reporting, and strategic initiatives.
• Identify additional opportunities where analytics or decision support capabilities can expand customer value and business expansion.

Job Qualifications

• Bachelor’s degree in a relevant field (e.g., Data Science, Statistics, Economics, Computer Science, Social Science, or related discipline); Master’s degree preferred.
• 5+ years of experience in data analytics, data science, or applied quantitative research roles, preferably in consulting or client‑facing environments.
• Proficiency in Python and/or R, SQL, and at least one BI or visualization tool (e.g., Power BI, Tableau).
• Working knowledge of statistical analysis, data modeling, and analytical best practices.
• Experience working with structured and unstructured data sources.
• Strong written and verbal communication skills, with the ability to explain analytical results clearly.
• Experience using Agile or iterative delivery approaches.
• Strong cross‑functional collaboration skills.
• Active DoD Secret security clearance or higher.
• Experience with federal CX/UX initiatives, IT modernization, or agency transformation programs preferred.
• Knowledge of human‑centered design and service design thinking preferred.
• Familiarity with Decision Lens or similar decision support platforms preferred.

Location: Washington, DC area required. Our headquarters are located in Arlington, VA. Depending on customer contract requirements, this role may require full‑time work at a client site. Outside of client engagements, Decision Lens operates in a remote‑first environment.

Company Overview

Decision Lens develops integrated planning software which modernizes how government prioritizes, plans, and funds. We have been transforming public sector planning since 2005, delivering the people, process and technology which empower agencies to effectively meet the needs of today while delivering the cutting‑edge capabilities of tomorrow. Decision Lens is an innovative, tech‑driven high growth company, ranked number one Best SaaS for Business Intelligence or Analytics by SaaS Awards and a certified “Great Place to Work” by the Great Place to Work Institute.

Our client list includes the US Department of Defense including Navy, Army, Air Force and numerous other agencies: USDA, GSA, FAA, and USDOT.

Decision Lens Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or protected veteran status and will not be discriminated against on the basis of disability.

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