D&T Help Desk Analyst

Job Title: D&T Help Desk Analyst Job Location: TX (Remote) Job Duration: 12 Months (Possibility of Conversion) Work Schedule Monday – Friday 7:00 AM – 4:00 PM CST Position Overview The D&T Help Desk Analyst provides first-level technical support by assisting users with software, login, email, Office 365, mobile device, and other technical issues. This is a customer service-focused role that requires strong troubleshooting skills and the ability to guide users through technical solutions. Typical Responsibilities Handle approximately 30–40 service calls per day.

Provide technical support for software-related issues. Troubleshoot login and account access issues. Resolve Microsoft Office 365-related problems.

Assist users with email support. Support mobile device issues. Deliver exceptional customer service while resolving technical concerns.

Walk users through troubleshooting steps to resolve issues. Required Experience 2+ years of Help Desk or Technical Support experience. Education High School Diploma or GED.

Required Technical Skills Help Desk technical support experience. Troubleshooting technical issues. Microsoft Office 365 Suite.

Email support. Login and account troubleshooting. Nice-to-Have Skills Multi-Factor Authentication (MFA) experience.

Desktop support experience. Knowledge of computer troubleshooting. iOS experience. Soft Skills Excellent customer service skills.

Strong communication skills. Ability to guide users through troubleshooting step-by-step. Certifications None required.

Work Environment Customer service-focused role. Call center environment. Primarily independent work with team support available as needed.

Conversion Opportunity Potential for full-time conversion based on headcount approval. Interview Process Culture Interview (Microsoft Teams) Technical Interview (Microsoft Teams) #J-18808-Ljbffr