Customer Support Specialist (Saas)
Signaturit Group
Job Description
About Signaturit Group, a Namirial Company
Signaturit Group, part of the Namirial group, is the European leader in secure digital transactions. Its cloud-native, unified and modular platform enables public and private organisations to manage the entire lifecycle of their digital operations: from identity verification and onboarding to electronic signatures, authentication, communications, fraud prevention, qualified archiving and electronic invoicing.
As a Qualified Trust Service Provider (QTSP) under the eIDAS Regulation, the group guarantees the highest level of legal certainty and regulatory compliance, anticipating initiatives such as eIDAS 2 and the European Digital Identity Framework (EUDI Wallet).
Following the integration of Signaturit into the Namirial Group in 2025, the company consolidates a multinational position with more than 250,000 customers, a presence in more than 90 countries, and a team of more than 1,400 employees. Headquartered in Italy and with a strong presence in Spain, France, Germany and LATAM and South-East Asia —the group combines global reach with local proximity to offer direct service to businesses and public administrations.
What you will do at Signaturit, A Namirial Company 🚀
Reporting directly to the Customer Support Manager and working within an innovation-driven team, you will be responsible for:
- Managing customer requests
- Ensuring compliance with the service level agreements (SLAs) defined in our customer contracts
- Monitoring platform activity
- Analyzing error/warning logs generated by the platform
- Analyzing and reporting on support activity: you will analyze incidents and propose sustainable solutions
- Improving the service Ensuring the quality of responses provided to customers, maximizing positive feedback in satisfaction surveys
- Documentation: contributing to the creation of online help articles, procedures, and operating methods
What we believe should contribute to your success in this context
Bachelor's degree in Computer Science - 3 years experience in a similar position.
Technical skills:
Proficiency with ticketing tools: Zendesk (macros, views, automations, reporting) and Jira.
Ability to analyze logs and diagnose incidents.
Windows and Office 365 environments.
HTML, SQL, and REST APIs (a plus): reading data, running diagnostic queries, formatting articles, and making API requests.
Soft Skills:
Strong sense of service and customer empathy.
Excellent organization and rigor
Analytical and synthesis skills.
Effective collaboration with product, dev, and CSM teams.
Teaching ability and clear writing.
Strong organizational skills, excellent interpersonal skills, and a collaborative spirit
Language: French and English are required; Spanish is a plus
Interview process (indicative, may require additional stages if required)
HR Discovery Call (30 min)
1st interview with our business (direct report)
Business case
2nd interview with our business & business case feedback
Reference check
Why Join Us 🤝
Flexible hybrid work set up
⏰ Flexible working hours and A framework status with RTT
Health Insurance 100% covered
️ Meal Vouchers (Ticket restaurants)
♀️ Tailor-made onboarding and skills development program
Access to specialized technical training platforms
Regular events to maintain a good atmosphere
✍ Permanent role
Annual base salary €35/38K€, depending on experience level.
Join Our Vision 🚀
Be part of Signaturit Group's journey to revolutionize digital transactions across Europe and beyond. We are excited to welcome fresh talent who are eager to make a meaningful impact in the digital world.
For more information, explore our website and discover how you can contribute to our mission.
* The use of the masculine gender has been adopted for ease of reading and is not intended to be discriminatory.