Customer Support Specialist

OEM & Customer engagement to ensure high level of customer satisfaction Work closely with Lucas India service aftermarket channel to track network reach, TAT, workshop audits etc. Monitor “0” KM field complaints and ensure timely closure Work closely with Internal quality and technical teams for providing solutions as necessary to OEM & LIS aftermarket channel Monitor & track service quality levels and lead diagnosis training Support Service head in warranty claim settlement Strong Technical Knowledge and ability to engage with cross functional teams (Quality, engineering, finance etc) Very good exposure in the technical service marketing, especially in terms of end customer support / service Experience in dealer & Distributor network channel in the Auto component industry