Customer Support Specialist Braga - Hybrid / Onsite

We are looking for a French-speaking Customer Support Specialist to join an international customer service team supporting end-users of a leading telecommunications service provider.

In this role, you will assist customers across multiple channels, providing guidance on subscriptions, billing inquiries, and basic technical troubleshooting while delivering a high-quality customer experience.

Key Responsibilities

Handle incoming customer interactions via phone and/or digital channels

Answer questions related to subscriptions, billing, and service usage

Provide basic technical support and troubleshooting

Offer clear, accurate, and customer-focused solutions

Ensure customer satisfaction on every interaction

Follow internal procedures and quality guidelines

Candidate Profile

Native or near-native French (C2 level required)

No previous customer support experience required

Strong communication and problem-solving skills

Customer-oriented mindset and ability to work in a fast-paced environment

Willingness to work rotating shifts and on-site

Performance Bonus: 140€ per 12 months

Meal Allowance: €7,63 per working day

Health Insurance: Since day 1 (but need to pay a monthly amount) It's free after 6 months of contract.

Work Schedule

• Monday to Friday:07:00 - 19:00 (Rotational shifts)
• Days off: Saturday and Sunday

If you’re ready to take the next step in your customer support career and work in a fast-paced, customer-focused environment, we'd love to hear from you. Apply now and join an international team in Aveiro.

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