Customer Support Specialist

Be the trusted voice our customers hear after every order!

(We read every application. We'll get back to you within 7 days)

About AyurPet:-

AyurPet is a young, bootstrapped pet wellness brand built around one idea — that our pets deserve the same clean, thoughtful care we seek for ourselves. We make Ayurvedic supplements and treats for dogs and cats, and we sell across India and Dubai. We're a small team, which means you'll work closely with the founders, wear multiple hats, and actually see the impact of your work.

Learn more at www.theayurpet.com or on Instagram at @ayurpetofficial.

What You Should Know Before Applying:-

• There is real growth here. If you perform well, you'll have the opportunity to take on more responsibility, move into senior customer success, sales, or marketing roles, and grow your compensation meaningfully.
• You will learn a lot. You'll get exposure to D2C business & customer psychology and what it takes to build a brand from the ground up. That's genuinely hard to get elsewhere at this stage of your career.
• The team is small. You'll work directly with senior people and founders. There's no bureaucracy, but there's also no large team to hide in — you'll be expected to show up and contribute from day one.

What This Role Is:-

You'll be the voice our customers hear after they've placed an order. Your job is to call, WhatsApp, and email existing AyurPet customers — check in on their pets, collect honest feedback, and where it makes sense, help them discover other products that could benefit their animal. This is not cold calling. Every person you reach out to has already bought from us.

It's a role that's equal parts relationship-building, listening, and light sales. If you're someone who genuinely enjoys talking to people, cares about animals, and wants to learn how a real D2C brand operates from the inside — this could be a great starting point.

What You'll Do Day to Day:-

• Reach out to existing customers via phone, WhatsApp, and email
• Have genuine conversations — ask about their pet, how the product is working, what could be better
• Log feedback and customer data in a structured way (we'll show you how)
• Follow up with customers who haven't reordered in a while
• Suggest other AyurPet products where relevant, based on the pet's needs
• Share what you're hearing from customers with the rest of the team

We don't need a seasoned sales professional. We need someone who is:-

• A good communicator in English — comfortable on a call, clear over text, and not afraid to pick up the phone
• Genuinely fond of animals — this comes through in every conversation and customers notice
• Organised enough to track follow-ups and keep notes without being reminded
• Willing to learn — about our products, about pet wellness, about how to have better customer conversations
• Honest and empathetic — you'll sometimes speak to frustrated customers, and how you handle that matters

A bachelor's degree or equivalent is fine. Freshers are welcome to apply.

Nice to Have

• You have a pet or have grown up around animals
• Experience with D2C brands selling on Shopify, Amazon, or similar platforms
• You speak Hindi comfortably alongside English

How to Apply

• Apply directly on LinkedIn or send your CV to or whatsapp me @ +91 8130417741