Customer Support Manager

If helping people is just what you do — read on.

Some people help because it’s their job. You help because you can’t not. When a friend’s Wi-Fi breaks, you’re the one on the phone with them for an hour, and you actually enjoy it. That’s who we’re looking for.

About Trakyo

Trakyo is an all-in-one tracking platform. We show businesses exactly where their revenue comes from — every step of the funnel, no guesswork. Our customers love us because we treat their business like our own. That starts with you.

What you’ll do

You’ll be the person our customers talk to. That means:

• Answering questions and solving problems via Intercom, WhatsApp, Slack, and video calls
• Walking customers through onboarding and tracking setup, and making the technical stuff feel easy
• Troubleshooting issues, verifying setups, and not letting go until things actually work
• Spotting patterns in feedback and passing ideas to the product and engineering team
• Confirming bugs, writing clear tickets, and helping test fixes

Who you are

Culture comes first here. Skills can be taught — caring can’t.

• You genuinely love helping people. Solving someone’s problem makes your day.
• You’re warm, patient, and positive — even on the tenth “it’s not working” of the day
• You’re tech-curious: you like figuring out how things work, and you learn fast on your own
• You’re organized and reliable — people can count on you

What you’ll need

• Near-native English (spoken and written)
• Availability during US Eastern hours and a stable internet connection
• A basic feel for sales funnels and customer journeys
• Basic knowledge of the tools sales teams use — forms, schedulers, landing page builders
• Comfort with the technical side of support:

- Browser dev tools (Console + Network tab) for basic troubleshooting

- How cookies, sessions, ad-blockers, and privacy features affect tracking

- DNS basics — A/CNAME records, nameservers, Cloudflare

- Basic web/script implementation and debugging API, webhook, or automation issues (Zapier, Make, n8n)

- Experience with tracking platforms, ad pixels, or website builders is a plus — but attitude beats résumé every time.

Why join

You’ll be early at a growing product, working directly with the founders. Your ideas will shape how we support customers and what we build next. And you’ll spend your days doing the thing you love: helping people win.

Compensation

$1,500 – $3,000 USD/month USD, paid as a full-time contractor. Final offer depends on experience.

Interested?

Watch the video message from our CEO: https://www.youtube.com/watch?v=zsKs0qj2aHE

Apply through the Typeform below: https://form.typeform.com/to/AGiGyC2p