Customer Support Engineer

Job Title

Junior Customer Support Engineer - Graduate Program

Ontdek hieronder precies welke vaardigheden, ervaring en kwalificaties u nodig heeft om te slagen in deze functie, voordat u solliciteert.
Location

Rijswijk, Netherlands

Main Responsibilities

• Serve as the first point of contact for customers via phone, email, and remote diagnostic tools, providing 5x8 hour Level 1 support.
• Collect necessary information from customers, accurately log cases, and create service tickets according to Huawei procedures.
• Deliver first-line technical support for PV inverters, residential/commercial energy storage systems, and related smart energy products.
• Troubleshoot and resolve issues related to installation, commissioning, operation, and maintenance.
• Escalate complex or unresolved cases to second-level support or R&D teams, ensuring timely resolution and customer follow-up.
• Document and analyze technical cases, identify recurring problems, and contribute to the development of knowledge base articles.
• Assist with product acceptance testing, firmware updates, and remote system configuration when required.
• Provide professional technical guidance to partners, installers, and end users, ensuring compliance with safety standards and maintaining high levels of customer satisfaction.

Requirements

• Proficiency in Dutch and English (both mandatory); French is considered a strong advantage.
• Strong phone handling and complaint management skills, with the ability to communicate clearly and professionally.
• Proven customer support experience with a strong service-oriented mindset.
• Bachelor’s or Master’s degree in Electrical Engineering, Power Systems, Renewable Energy, or a related technical field.
• Solid computer literacy, including Microsoft Office and web-based applications.
• Minimum 2 years of experience in servicing or maintaining PV inverters, battery storage, UPS, or power electronics preferred.

Huawei's Fresh Graduate Program

• We offer you an exciting professional career in one of the leading and fastest growing multinational telecommunications companies;
• Personal Development is ensured through training and workshop opportunities in the first 6 months;
• Firsthand experience in customer engagement and new technology innovation;
• Challenging and diverse assignments that enable you to continuously develop your personal and professional strengths;
• Competitive Salary package;
• Mentor/Buddy Program: A mentor that will guide you through both business and intercultural development;
• After onboarding, internal networking activities with other fresh Graduates take place on a regular basis.

Important: To be considered for this role, applicants must be eligible to work and live in the Netherlands.

Privacy Statement: We are committed to protecting your privacy by following the local legal data privacy legislation. By applying to this position at Huawei, you are giving us your consent to process your data. xgiwjmb Please note that your data will be treated confidentially and securely. level

Entry level

Employment type

Full-time

Job function

Information Technology

Industries

Telecommunications