Customer Success & Support Internship

Job Description

Customer Success & Support Intern\n

Location: Kasavanahalli, Sarjapur Road, Bengaluru (Work From Office)

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Stipend: ₹10,000/month

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Duration: Minimum 3 Months

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Working Hours: Monday to Saturday | 10:00 AM – 7:30 PM

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Immediate Joiners Only

About betterhood\n

betterhood is a preventive pain care brand helping people move better, recover better, and live better. We build physiotherapist-informed solutions across posture support, orthotic supports, pain relief, and recovery products.

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As we continue to grow, we're looking for enthusiastic individuals who enjoy speaking with people and delivering an exceptional customer experience.

About the Role\n

As a Customer Success & Support Intern, you'll be one of the first points of contact for our customers. You'll interact with customers across phone calls, WhatsApp, and other communication channels, helping them throughout their buying journey—from answering product queries to assisting with checkout and post-purchase support.

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Your role will directly impact customer satisfaction, conversions, and overall customer experience.

What You'll Do\n

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• Call customers who have abandoned their carts and help them complete their purchase.
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• Assist customers with product-related questions and buying decisions.
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• Resolve customer concerns related to checkout, payments, orders, deliveries, and product usage.
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• Handle customer conversations across phone calls, WhatsApp, and other communication channels.
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• Follow up with customers to ensure a smooth buying experience.
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• Gather customer feedback and identify recurring issues or improvement opportunities.
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• Document customer interactions accurately using internal tools and Google Sheets.
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• Coordinate with Customer Experience, Operations, and Product teams to resolve customer issues quickly.
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• Build trust with customers through empathetic, professional communication.
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Who We're Looking For\n

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• Immediate joiners only.
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• Comfortable speaking with customers over phone calls throughout the day.
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• Strong communication skills in English and Hindi (regional languages are a plus).
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• Friendly, patient, and customer-first attitude.
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• Good listening and problem-solving skills.
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• Basic knowledge of Google Sheets or Microsoft Excel.
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• Interest in customer success, customer support, sales, startups, or e-commerce.
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What You'll Learn\n

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• Customer Success & Customer Support
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• Sales Conversations & Customer Relationship Management
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• Consumer Behaviour
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• E-commerce Operations
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• Startup Execution
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• Customer Communication & Problem Solving
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• Cross-functional Collaboration
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Why Join betterhood?\n

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• Gain hands-on experience at a fast-growing healthcare startup.
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• Work closely with the Customer Experience and Product teams.
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• Develop practical communication, customer handling, and problem-solving skills.
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• Learn how customer conversations directly influence business growth.
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• We're hiring immediately. If you enjoy talking to people and want to build a career in customer success, customer support, sales, or startup operations, we'd love to hear from you.
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