Customer Success Manager

Customer Success Manager – UK & Ireland (Remote + Ability to Travel) SciPro are partnered with a pioneering AI-powered medical imaging company fundamentally shaping the way healthcare professionals work, contributing to early detection and appropriate treatment of health conditions. With a strong presence internationally and having secured a significant round of funding, they are exceptionally positioned for further growth. The Role You will manage end-to-end customer relationships across the UK and Ireland, with the ability to travel to partnership sites when needed.

This is a hands-on role requiring a blend of clinical understanding and commercial adeptness to drive platform utilisation and ensure long-term account retention. Key Responsibilities Drive clinical adoption and platform utilisation across diverse healthcare deployments. Manage the end-to-end customer lifecycle, including project-managing new site installations and system upgrades.

Conduct regular strategic account reviews to evaluate usage trends, service needs, and growth opportunities. Conduct direct customer touchpoints, providing training and attending clinical procedures to ensure optimal product usage. Work closely with the commercial team to identify growth opportunities, manage renewals, and execute at-risk account recovery.

Maintain high-level commercial awareness to expand the company's footprint within the territory. What they are looking for 3-5 years of experience in a customer-facing role within healthcare, MedTech, or a regulated clinical software environment. An understanding of hospital clinical workflows, staff hierarchies, and the NHS (or equivalent public health systems).

Proven ability to independently manage complex, multi-stakeholder accounts with a proactive approach to problem-solving. Exceptional communication skills to navigate change management within clinical settings. A valid driving license and the ability to travel to customer sites as required.

This is an exciting opportunity to join a mission-driven company at a critical stage of growth, working with life-saving AI technology that is transforming patient outcomes in multiple therapeutic areas. If this sounds of interest, feel free to apply or reach out directly for more information.