Customer Success Manager

Order.co is a B2B Ecommerce Platform that simplifies purchasing. Our strength has always been our unique edge: transforming how businesses connect with vendors through our marketplace. We're not just improving workflows-we're redefining how procurement, operations, accounting, and payments come together to drive efficiency and innovation.

Every step - requisition, approval, payment, and reconciliation - is curated and automated to make purchasing across all your vendors, locations and teams as easy as purchasing for your personal lives. Founded in 2016 and headquartered in New York City, Order.co oversees nearly half a billion dollars in annualized spend across hundreds of customers like WeWork, SoulCycle, and Lume. Order.co has raised $70M in funding from industry-leading investors like MIT, Stage 2 Capital, Rally Ventures, 645 Ventures, and more.

Order.co has been proudly named as a 50 to Watch by Spend Matters and a Best Place to Work by BuiltIn and Inc. Magazine. The Role We're seeking a Customer Success Manager to join the Customer Success team at Order.co and own the post-sale meet aggressive revenue targets while simultaneously mitigating churn and building brand champions (NRR is the name of the game) Collaborate with our Operations & Product team to translate customer feedback into improvements across our platform Monitor your account's Support ticket volume and escalate risk proactively Work closely with Management to understand analytical trends for your Clients and areas of strategic opportunity Qualifications You have 2 years in an Account Management or Customer Success role, ideally in a B2B SaaS environment You have consistently met and/or exceeded revenue and/or retention targets You have experience managing client data within a CRM, and are familiar with highly consultative, short sales cycles.

You are exceptionally skilled at building strong business relationships. You can work equally well with end users and C-level decision-makers. You are action-oriented, results driven, and able to work in a team environment You are able to prioritize autonomously and ask for advice or help when necessary You are an excellent and collaborative communicator across both written and verbal mediums You are a self-aware, team-focused asset who can provide insight into process optimization What you'll receive: A competitive compensation package including base and uncapped variable components as well as stock options The opportunity to grow quickly within the GTM organization Employer-sponsored 401(k) A deep knowledge and understanding of selling a SaaS B2B product in the purchasing and payment space The opportunity to grow and perform in a fast-paced environment alongside a stellar team Flexible time off and remote work policies Robust medical, dental, vision, and wellness benefits Generous leave policies and support for new and current parents The anticipated annual salary range for this role is $80,000-$100,000 OTE.

Actual compensation and title will be commensurate with experience, qualifications, knowledge, and skills.