Customer Success Executive

Job Description

Company: Liquide (Fintech Startup)

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Employment Type: Full-Time

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Work Mode: Work From Office (WFO)

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Work Location : Bangalore

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Work Schedule: 5 days a week

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Industry: Financial Services

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Role Overview

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Liquide is a fast-growing fintech startup looking for a proactive and customer-focused professional to join our team as a Customer Success Executive .

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This role will act as the primary point of contact for users and play a key role in delivering a seamless, supportive, and high-quality customer experience.

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Key Responsibilities

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• Communicate with customers via chat, email, and phone calls to resolve queries effectively.
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• Provide prompt, friendly, and accurate assistance to ensure high customer satisfaction.
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• Track, document, and maintain records of user issues and resolutions.
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• Coordinate with internal teams to ensure timely problem resolution.
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• Escalate critical issues when required and follow up proactively.
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• Share insights on recurring issues to improve processes and product experience.
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• Maintain professionalism and adhere to defined support workflows and SLAs.
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• Monitor and manage customer queries through support platforms and ensure timely resolution.
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Required Skills & Qualifications

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• 1–3 years of experience in customer support, customer service, or helpdesk roles.
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• Excellent verbal and written communication skills.
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• Strong problem-solving abilities with a customer-first attitude.
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• Proficiency in Freshdesk / Freshworks is required.
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• Familiarity with customer support and ticketing tools such as JIRA, Zoho, Shopdeck, or similar platforms .
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• Tech-savvy and comfortable using support tools and platforms.
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• Ability to work efficiently in a fast-paced startup environment.
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• Strong attention to detail and ability to manage multiple customer queries simultaneously.
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Preferred / Good to Have

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• Knowledge or experience in stock market, trading, or finance.
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• Exposure to fintech or investment platforms.
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• Experience working with multiple customer support/ticketing tools.
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• Strong willingness to learn and grow within financial services.
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