Customer Success Executive (Hyderabad)

We're Hiring: Customer Success Executive (Hyderabad)

Location: Hyderabad

Compensation: ₹30,000 – ₹40,000 per month (depending on experience)

Experience: 0–3 years

FretBox is India's leading Hostel & Campus Residential Management Platform, trusted by universities serving 100,000+ students across the country.

As we continue expanding in South and onboarding new university partners, we are looking for a Customer Success Executive who is passionate about building relationships, solving problems, and helping customers succeed.

What You'll Do:

✅ Be the primary point of contact for assigned universities

✅ Conduct onsite product training sessions for university staff and administrators

✅ Support universities during implementation and day-to-day operations

✅ Build strong relationships with wardens, hostel teams, and management

✅ Coordinate with our product and support teams to resolve customer issues

✅ Ensure customers derive maximum value from the FretBox platform

Who Will Succeed in This Role?

✔ Excellent communication and interpersonal skills

✔ Strong customer-first mindset

✔ Comfortable working onsite at university campuses

✔ Eagerness to learn and grow in a fast-paced startup environment

✔ Ability to take ownership and proactively solve problems

✔ Prior experience in customer support, customer success, training, operations, or relationship management is a plus

This role is ideal for someone who enjoys meeting people, helping customers, and creating exceptional user experiences.

Send your resume to: [email protected]