⚡ New
Customer Solution Strategist (Presales)
Workday
LondonFull-timeMid LevelOn-site
Job Description
- The Workday UKI Solution Consulting team consists of pre-sales specialists who partner with Account Executives to drive sales by showcasing how Workday’s HCM, Financial, and Talent applications solve business challenges. They act as trusted advisors, delivering product demonstrations, creating tailored, value-driven presentations, and providing technical expertise to existing & prospective customers
- As a Customer Solution Strategist, you will be the primary visionary for our most significant enterprise accounts. You aren’t just answering RFPs; you are redefining how C-level executives (CFOs, CHROs, and CIOs) view their business future
- You will bridge the gap between “what is” and “what is possible,” orchestrating complex internal and external teams to ensure our customers don’t just buy a product—they realize a transformation
- C-Suite Relationship Management: Build and sustain deep, credible partnerships with the oCFO, oCHRO, and CIO, serving as a trusted advisor who understands their personal and professional KPIs
- Provocative Thought Leadership: Challenge the status quo.
You will guide customers to think beyond immediate pain points toward a future-state vision, creating a “safe space” for radical business honesty and expert-led innovation
- Long-Term Roadmap Development: Lead the co‑creation of Strategic Roadmaps and Strategic Staircases. You will align our technology with the customer’s 3–5 year pillars, such as ESG mandates, becoming a “learning company,” or achieving “Growth without Growth.”
- Custom Innovation: Identify unique business use cases that require “out of the box” thinking, leveraging tools like Workday Extend to co‑innovate and bridge functional gaps
- Architecture White Space Identification: Proactively diagnose “White Space” within an account’s architecture to identify expansion opportunities that increase the platform footprint and customer ROI
- Adoption & Churn Mitigation: Act as a “Value Doctor.” You will diagnose root causes of low adoption (Sold Not Implemented - SNI) and collaborate with Value Management to build compelling business cases for continued investment and optimization
- Account “COO”: Act as the operational lead for the Solution Consulting team. You will orchestrate specialized resources—including Architects, Specialists, and Business Analysts—to ensure a unified front for the account
- Product Feedback Loop: Serve as the “Voice of the Strategic Customer” back to Product Management, ensuring that the most critical needs and product gaps are prioritized in the development pipeline
- Strategic Programs: Partner with the Strategic Accounts Office (SAO) to execute high‑stakes “Top-to-Top” reboots and “Get Ahead” initiatives
- Growth Mindset: Continuously seeking ways to expand Workday’s impact within the organization
- Challenger Mindset: Comfortable disrupting a customer’s status quo to drive better outcomes
- Farmer Mindset: Focused on long-term relationship cultivation rather than just short-term wins
- Compete for Capital: Skills in financial acumen to justify investments to CFOs
- Strategic Thinking: Ability to translate complex business challenges (M&A, digital transformation, cost-out targets) into technical solution roadmaps
- Broad Workday Knowledge: A wide understanding of the Workday ecosystem and the ability to connect platform capabilities to business value
- Master Storytelling: Ability to weave a compelling narrative that connects Workday’s innovation to the customer’s “North Star.”
- Workshop Facilitation: Expert-level ability to design and lead engaging workshops (Innovation Days, ARS sessions, Design Thinking)
- Active Listening & Empathy: Deep diagnostic skills to uncover latent needs and understand the “political” landscape of a customer
- 5+ years in a similar role customer facing role, HCM product focus
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