Customer Service/Sales Rep

Customer Service Rep II

Location: Murrysville, PA, 15668

Duration: 6 Months

Job Description

• Interacts with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.
• Performs, as a skilled worker, a number of Customer Service support tasks. Determines, based upon professional knowledge, HOW best to approach the task and how to solve abnormalities.
• Analyses abnormalities that occur within own working area and reasons, based upon professional knowledge and insights, where the cause lies and remedies it.
• Completes work with a limited degree of supervision.

Responsibilities

• Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.
• First point of customer contact for general inquiries like pricing, products, scheduling etc.
• Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.

Experience

• Experience: 2-5 years of experience in position or specialization.

Education

• Education: High-school/Associates or equivalent experience if applicable.
• Certification if applicable.