Customer Services - Claim Manager M/F

Job Description: Airbus Commercial Aircraft is looking for a Claim Manager (f/m) to join our Customer Services activity based in Toulouse, France.

You will be part of a team developing supplier claims management across several Business Lines (FHS, Satair, Upgrade Services). As part of the department, you will be involved in managing different steps of the claim process (Quantification, Preparation, Submission, and Control) aiming at recovering industrial performance and compensating the cost of non-performance.

Global capital of aeronautics and European capital for space research, Toulouse is a dynamic city in the southwest of France served by an international airport. Ideally located between the Mediterranean sea and the Atla ntic ocean and close to the Pyrenees mountains, it offers plenty of options for outdoor act ivities!

How we care for you

• Financial rewards: Attractive salary, agreements on success and profit sharing schemes, employee savings plan abounded by Airbus and employee stock purchase plan on a voluntary basis.


• Work / Life Balance: Extra days-off for special occasions, holiday transfer option, a Staff council offering many social, cultural and sport activities and other services.


• Wellbeing / Health: Complementary health insurance coverage (disability, invalidity, death). Depending on the sit e: health services center, concierge services, gym, carpooling application.


• Individual development: Great upskilling opportunities and development prospects with unlimited access to +10.000 e-learning courses to develop your employability, certifications, expert career path, accelerated development programmes, national and international mobility.

Your challenges

• Ensure claim consistency using existing tools and identify computation rules to update calculation tools


• Prepare dossiers with consolidated data for the Claim Review Committee, organize required technical documentation to challenge suppliers, and lead negotiations for Transportation cost & Reliability claims


• Contribute to negotiations with suppliers, propose contract amendments if necessary, and trade claim values against financial, contractual, or industrial performance improvements.


• Ensure claim compensations are fully booked, utilize software/databases efficiently, and maintain accurate tracking across various program setups .


• Contribute to improvement projects regarding processes and cost controlling, connect with main stakeholders , and foster a strong team spirit inside the department.

Your boarding pass

• First experience with Aviation Services activity, supported by an Engineering or Financial background.


• Ability to understand complex contractual conditions and navigate precedence across programs.


• Technical expertise in IT tools: Advanced knowledge of Google Workspace and Excel, alongside proficiency in Skywise.


• Demonstrated ability to multitask with effective organizational skills, high attention to detail, and a focus on data accuracy and on-time/on-quality dossier delivery.


• Strong communication and stakeholder management skills; Fluent English is required, French is a plus.

Not a 100% match? No worries! Airbus supports your personal growth with customized development solutions.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company

AIRBUS SAS

Employment Type: Permanent

Classe Emploi (France): Classe F12

Experience Level: Professional

Job Family: Improvement & Performance Management

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

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